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Tyckoson, D.A.: Wrong questions, wrong answers : behavioral vs. factual evaluation of reference service (1992)
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Westbrook, L.: Evaluating reference : an introductory overview of qualitative methods (1990)
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Meghabghab, G.; Bilal, D.: Application of information theory to query negotiation : toward an optimal questioning strategy (1991)
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Rao, S.N.: ¬The implementation of high-tech reference services in a medium-size academic library (1991)
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Brewer, S.: Tourist information and public libraries (1990)
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Engle, S.: Reference services and issues in resource sharing via NREN (1992)
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Kumar, S.: From reference service to information retrieval (1992)
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Biddiscombe, R.: CD-ROM and the reference librarian : the end of innocence (1992)
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Allen, F.R.; Smith, R.H.: ¬A survey of telephone enquiries : case study and operational impact in an academic library reference department (1993)
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Lutz, M.; Fitzgerald, S.Q.; Zantow, T.: Using the community information format to create a public service resource network (1992)
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Still, J.; Alexander, J.: Integrating Internet into reference : policy issues (1993)
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Venkateswarlu, T.: Philosophy and reference service in academic libraries : a model (1991)
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Edwin, A.; Fleming, D.: Reference and information services (1992)
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Bierman, K.J.: OCLC users coucil meeting report : October, 4-6,1992 (1992)
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Wasman, W.: Ask Dr. Dino, or, my life as an electronic reptile (1993)
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Butkovich, N.J.; Browning, M.M.; Taylor, K.L.: ¬The Reference Expert : a coputerized database utilizing INMAGIC and a WORM drive (1991)
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Bailey, C.W.: ¬The intelligent reference information system project : a merger of CD-ROM LAN and expert system technology (1992)
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Bailey, C.W.: Building knowledge-based systems for public use : the Intelligent Reference Systems Project at the University of Houston Libraries (1990)
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Bailey, C.W.; Gunning, K.: ¬The Intelligent Reference Information System (1990)
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Wilson, T.C.; Bailey, C.W.: ¬The Intelligent Reference Information System CD-ROM network (1992)
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