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Ford, N.: Developing an automated extensible reference service (1997)
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- Abstract
- Reports results of a project to develop guidelines, based on the development of a prototype system in the field of medicine, for producing computerized reference services capable of increasing the range and quality of responses to information needs. For instance, an automatic system that can be available 24 hours a day simultaneously to multiple enquirers over an intranet or the Internet. Genuine information requests from a variety of medical information settings were collected and analyzed to form a typology of needs, focusing particularly on qualitative aspects. The typology was mapped on to computerized techniques to form a system specification and developed into a prototype WWW system
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Phillips, J.P.H.: Information services to science parks : the cooperative approach at Belasis Hall Technology Park (1995)
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- Abstract
- Describes a project aimed at setting up a 1 stop scientific, technical and commerical information service for technical companies at Belasis Hall Technology Park, Cleveland, UK. The project accomplished this by: identifying the information needs of the existing and potential tenants; establishing how best to meet those needs (paying a special attention to the role of online information) and setting up a 1 year pilot project: disseminating the results of the project for replication elsewhere and making information provision an integral part of science park design; promoting information as a basis for problem solving and decision making; promoting close links with the users; determining which sources and methods of delivery are most relevant (patents, trade directories, market research reports, online searches); developing a charging policy for the service with a view to the service becoming self financing; increasing the partners' experience in resource sharing; developing a training needs analysis for both providers and users; developing performance indicators; and monitoring the service provided
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McKrell, L.; Green, A.; Harris, K.: Libraries and community development national survey (1997)
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- Abstract
- Reports results of a questionnaire survey, as part of the Libraries and Communities Research and Demonstration Programme, funded by the British Library Research and Innovation Centre (BLRIC), aimed at studying the social impact of libraries and how they serve and examine the community development strategies in UK public library authorities. Other elements included: a bibliography and database; analysis of the long term impact of public library initiatives based on the Library Association / Holt Jackson Community Initiative Award projects; and a social audit of libraries and work on social indicators for libraries
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Wilson, T.; Walsh, C.: Information behaviour : an inter-disciplinary perspective: a review of the literature (1996)
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- Abstract
- Reports a review of the literature on information seeking behaviour in fields other than information science. Fields covered were: innovation research, health communication studies; organizational decision making; and information requirements in information systems design. The review was an integrated review on the basis of what may be contributed to information science. Sets out a general model of information seeking behaviour and shows how that model may be reviewed in the light of work in other fields
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East, H.; Tilson, Y.: ¬The liberated enduser : developments in practice and policy for database provision to the academic community (1993)
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- Abstract
- Policy paper prepared by the Centre for Communication and Information Studies, Westminster University, London, for the British Library Board. Reports the results of a study of changes in the provision of electronic information to end users in UK academic libraries, conducted by the Centre for Communication and Information Studies, Westminster University, during the period 1988 to 1992. The period has seen a shift in expenditure from external online information services to CD-ROM, with over 70% of universities either planning or running local CD-ROM networks. There is some evidence of a modest amount of media substitution from printed information services to electronic, including a decline in online expenditure. The Bath Information and Data Service end user service has had a similar impact on alternative access media. The commercial online host market has eluded the end user market, being the most exclusive reserve of librarian mediators. Questions arising from the study include: how appropriate to the users' needs are the new networked services; what feedback and evaluation procedures are required; what is the nature of the support role of libraries in these changing circumstances; what additional resources; how and by whom are end user services to be financed; and how is wider access to database services impacting on ancillary services such as document delivery? In response, CCIS has formulated a research programme to extend the current quantitative work in the area of evaluating end user needs, activities and preferences in relation to information sources
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Floeting, H.; Gaevert, S.; Balfidan, B.; Nigdeli, A.; Riedmann, E.: Städte im Netz : Elektronische Bürger-, Stadt- und Wirtschaftsinformationssysteme der Kommunen. Ergebnisse einer Difu-Städteumfrage (1997)
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Batt, C.; Kirby, H.: CLIP: Croydon Libraries Internet Project (1996)
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- Abstract
- Findings of the Croydon Libraries Internet Project (CLIP), 1994 Mar 96, which aimed to assess the value of the Internet for UK public libraries. Reviews the Internet as a staff tool (the Electronic Reference model), the potential benefits of providing public access and a range of technical issues which will be relevant to public libraries establishing such services
-
Regional reference libraries : a position statement (1996)
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- Abstract
- A research project undertaken during 1996 by Capital Planning Information Ltd., and supported by British Library Research and Innovation Centre to update research undertaken 1983/84 which examined the position of the self designated UK regional reference libraries provided by the major city authorities. The research confirmed that the use of RRLs is growing and that it is beyond the capacity of local authorities to maintain the collections
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Brunskill, K.: CASIAS services : a critical evaluation of the functionality, costs, impact and value (1996)
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- Abstract
- Reports on a British Library Research and Innovation Centre supported examination of Current Awareness Services combined with Individual Article Supply (CASIAS). Reports 2 surveys of the academic research community at Aston University, UK, which: provided data about the usage levels of locally available services, and information about users' attitudes to, and use of, services, their reactions and resistance to CASIAS services in general, their general patterns of literature use, and their ideal services. Discusses the implications of their provision for both libraries and service providers
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Blake, N.: Enquiry statistics : an analysis of enquiries asked at selected public and special libraries in the UK (1995)
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- Abstract
- Reports results of a study to monitor information activities of selected UK public libraries and special libraries and to collect enquiry data from 7 different information services (2 public reference libraries; 2 public lending libraries; a tourist information centre; and 2 special libraries). Data was categorized according to length of answer, mode of enquiring; type of enquiry; and subject of enquiry. Results indicated that the special libraries had longer enquiries and received more by telephone, fax transmission and letter than the public libraries. Furthermore, they made most use of computerized information services. Business and commerce enquiries were most freqeuntly asked at the public reference libraries. Answering community information and children's enquiries were the common tasks of public lending libraries. Minimal overlap accured in the provision of tourist information
- Footnote
- Edited and expanded version of a MSc dissertation submitted 1994
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Liu, L.-G.: ¬The Internet and library and information services : a review, analysis, and annotated bibliography (1995)
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Klingenberg, A.: Referenzrahmen Informationskompetenz (2016)
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