Search (3 results, page 1 of 1)

  • × type_ss:"r"
  • × theme_ss:"Information Resources Management"
  1. Horton, F.W.: Extending the librarian's domain : a survey of emerging occupation opportunities for librarians and information professionals (1994) 0.00
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  2. Menou, M.J.: Measuring the impact of information on development (1993) 0.00
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    Abstract
    Reports on a project to determine ways of measuring the impact of information and information technology on the economics of developing countries and to identify the short term and long term benefits resulting from various kinds of information activities
  3. Philip, G.; Hazlett, S.-A.: Service quality of industrial information services (1996) 0.00
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    Abstract
    Reports on an empirical investigation to measure the quality of the information services that are available to the commercial and industrial sectors in Northern Ireland. Examines the quality management practices of the business information providers and evaluates the quality of information and support as perceived by the business community. Develops and tests a new general survey instrument (P-C-P), as an alternative to SERVQUAL, that hat the ability to measure the quality gap that exists between the customers' expectations of these information services and their perceptions of the actual service that is received