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Abstract

The value of an organization is given not just by its tangible assets but also by the knowledge embodied in its employees and in its internal and external structures. Explicit knowledge can be shared as information and is easy to handle. Tacit knowledge has been neglected by effectiveness-orientied management techniques but is crucial for both the operational efficiency and the core competence of an organization. This book provided a survey of the use of information technology for knowledge management, and its chapters present specific research on how technologies such as computer-supported cooperative work (CSCW), workflow, and groupware can support the creation and sharing of knowledge in organizations