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Furlong, K.; Roberts, F.D.: If you teach it, will they learn? : Information literacy and reference services in a college library (1998)
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Bailey, C.W.; Gunning, K.: ¬The Intelligent Reference Information System (1990)
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Whittaker, K.: Towards a theory for reference and information service (1977)
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Metz, A.: Community service : a bibliography (1996)
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Schreiber, K.: Bestandsaufbau, Bestandspflege, Bestandserschließung eines Informationsapparates (1978)
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