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Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974)
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Drechsel, K.: Marketing für elektronische Informationsdienstleistungen : Workshop des DBV-Landesverbandes Thüringen (2002)
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Staud, J.L.: Fachinformation online : ein Überblick über Online-Datenbanken unter besonderer Berücksichtigung von Wirtschaftsinformationen (1993)
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- Footnote
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Date
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Steiner, K.: Auf zu neuen Ufern : die didaktische Konzeption von Lotse wird erweitert (2009)
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Dette, K.: Vom Voice-Call-Center zum Multimedia-Contact-Center (2001)
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Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000)
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Bieletzki, C.; Roth, K.: Kommerzielle Online-Hosts und öffentliche Bibliotheken in Deutschland : Stand und Perspektiven der Zusammenarbeit (1998)
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Vietze, H.; Dresel, H.: ¬Das Fachinformationsprogramm der Bundesregierung 1990-1994 : einige Bemerkungen aus der Sicht der neuen Bundesländer (1991)
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Horvath, P.: Online-Recherche: neue Wege zum Wissen der Welt : eine praktische Anleitung zur effizienten Nutzung von Online-Datenbanken (1994)
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- Footnote
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Franken, K.: Verloren im Meer der Informationen und Texte? (1995)
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Kämper, U.: Informationsdienstleistungen : Diversifizierung contra Spezialisierung (1991)
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Kreizman, K.: Establishing an information center : a practical guide (1999)
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- Footnote
- Rez. in: B.I.T. online 4(2001) H.2, S.218 (J. Plieninger)
