-
Barr, P.; Tucker, A.: Beyond saints, spies ans salespeople : new analogies for library liaison programmes (2018)
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- Abstract
- Academic libraries in the UK are placing an increased emphasis on engagement and partnership building with academics. Attempts to articulate what is meant by this engagement rely on analogies from the commercial world, notably from sales- driven environments. This language can prove counteractive to true faculty engagement. It retains a focus on a transactional approach to the detriment of partnership and often alienates academics (and librarians) reacting against their increasingly marketised and managerialised institutions. Therefore, we argue that it is necessary to abandon the technical vocabulary of sales and customer relations and develop better analogies to describe library liaison work.
-
Rose, P.M.; Stoklosa, K.; Gray, S.A.: ¬A focus group approach to assessing technostress at the reference desk (1998)
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- Abstract
- As in many academic libraries, reference desk service at the Health Sciences Library (SUNY UB) involves an increasing number and complexity of computerised systems. As such, expectations of those who staff the reference desk to have technical facility have increased along with expression of anxiety about staffing the desk. To test the assumption that technology is the cause of this anxiety, the investigators conducted a focus group study with segments of the reference desk staff who seemed to experience the most strain. This qualitative study resulted in the identification of technological and other factors that contribute to the anxiety and makes recommendations to resolve such stress
- Date
- 22. 5.1999 18:32:46
-
Helfer, D.: Rethinking reference and research (1998)
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- Abstract
- Recaps the Southern California Online User's Group workshop in Industry, CA. Presents highlights from 6 presentations. Herb White spoke about the role of computers, and Chris Ferguson and John Supra discussed the University of Southern California information services division, created from a merger of the computer and library services. Bob Kent talked about service and budget issues, citing how librarians at Lucent Technologies automated back office functions and saved the company
- Date
- 22. 2.1999 19:14:43
-
Herman, D.: But does it work? : evaluating the Brandeis reference model (1994)
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- Abstract
- The Brandeis model of reference service delivery, which consists of a student-staffed information desk and a professional reseaarch consultation service, attemps to preserve the quality of the reference encounter at a time of dramatically increased demand. In this article, Herman describes a multifaceted evaluation of the model, which has neen in place since 1990. A retreat was held to redefine the model's ideals, an unabstrusive studa was performed to measure the effectiveness of the information desk, and a focus group project was used to gauge patron response. The overall conclusion of the study is that the model provides a high-quality service that has been enthusiastically received, but that improvements need to be made in the referral of patrons from the information desk to the librarian
- Source
- Reference services review. 22(1994) no.4, S.17-28
-
Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998)
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- Abstract
- Reports on the Southern California Online Users Group annual workshop, which broke all previous attendance records. The topic was 'Radical redesign of reference and research', and common threads among speakers included the need for a new reference/research model that will scale with future needs, and the now common standard of round the clock service availability. Print could become a secondary medium to digital data, primarily delivered over the Internet, and that information vendors be forced to change pricing structures. Librarians from public, corporate, and academic sectors have begun building Web sites around links to their own data and to other quality sites as a means of providing 24 hour services. Vendors might consider creating new price comparison services, or offering proce guarantees, to compete with this new phenomenon
- Date
- 22. 2.1999 18:08:25
-
Cole, C.; Behesthi, J.; Large, A.; Lamoureux, I.; Abuhimed, D.; AlGhamdi, M.: Seeking information for a middle school history project : the concept of implicit knowledge in the students' transition from Kuhlthau's Stage 3 to Stage 4 (2013)
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- Abstract
- The article reports the findings of a content analysis study of 16 student-group proposals for a grade eight history project. The students listed their topic and thesis in the proposal, and information in support of their thesis. The study's focus is this topic-to-thesis transition. The study's conceptual framework is Kuhlthau's six stage ISP Model's transition from exploring information in Stage 3 to formulating a focus or personal perspective on the assignment topic in Stage 4. Our study coding scheme identifies elements of the students' implicit knowledge in the 16 proposals. To validate implicit knowledge as a predictor of successful student performance, implicit knowledge was coded, scored, and then the correlation coefficient was established between the score and the students' instructors' marks. In Part 2 of the study we found strong and significant association between the McGill coding scores and the instructors' marks for the 16 proposals. This study is a first step in identifying, operationalizing, and testing user-centered implicit knowledge elements for future implementation in interactive information systems designed for middle school students researching a thesis-objective history assignment.
- Date
- 22. 3.2013 19:41:17
-
Millen, D.R.; Dray, S.M.: Information sharing in an online community of journalists : a critical overview (2000)
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- Abstract
- Informal groups of professional workers are forming online communities to create and share information with each other. This paper offers an analysis of an online community of news reporters. Through participant observation in the group electronic discussion, and analysis of archival copies of the group conversation, the authors explore the ways in which this group requests and offers assistance to each other. The types of information created are examined and the temporal characteristics of the group are explored. The analysis revealed a vibrant online community of professionals who use the online communication medium to compliment professional face to face meetings and other forms of communication such as newsletters and journals.
-
Pinto, M.: Assessing disciplinary differences in faculty perceptions of information literacy competencies (2016)
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- Abstract
- Purpose - Uncovering faculty members' conceptions of Information Literacy (IL), as well as exploring their perceptions with regard to the importance given to a previously defined set of core IL competences grouped into four categories: searching, evaluation, processing and communication and dissemination. Ascertaining the possible differences among the five knowledge branches (arts and humanities, sciences, social and legal sciences, health sciences, and technical disciplines); and understanding the importance granted to a set of learning improvement initiatives by the faculty. The paper aims to discuss these issues. Design/methodology/approach - The survey was completed by a set of faculty members from the University of Granada (Spain). Data were collected using the IL-HUMASS survey. The research is based on subjective data, first approached from a descriptive point of view. Later, data correlation, analysis and non-parametric tests were used with the goal of finding significant differences of faculty perceptions among the relevant academic areas. Findings - Results suggest that more than half of the surveyed faculty have what the authors define as an Academic Concept of IL. The IL categories of communica\tion and dissemination and searching were graded in significance by the staff as being "very important," while those of evaluation and processing were assigned a slightly lesser rating of "important." Results suggest that IL awareness falls into two broad groups differentiated by subject discipline: those from health sciences, social and legal sciences and arts and humanities representing the first group, and sciences and technical disciplines the other. Research limitations/implications - This approach address the subjective status of faculty concepts in a single university, but also in all knowledge branches. Future research is needed. Originality/value - This is one of the few papers regarding faculty perceptions of IL.
- Date
- 20. 1.2015 18:30:22
-
Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000)
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- Imprint
- Hershey, PA : Idea Group
-
New directions in information behaviour (2011)
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- Imprint
- Bingley, UK : Emerald Group Publishing Limited
-
Prigoda, E.; McKenzie, P.J.: Purls of wisdom : a collectivist study of human information behaviour in a public library knitting group (2007)
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- Abstract
- Purpose - The authors aim to apply a collectivist theoretical framework to the study of human information behaviour and the construction of meaning in a knitting group held in a branch of a large Canadian (Ontario) public library. Design/methodology/approach - The research design was naturalistic and consisted of active participant observation of five knitting group sessions and semi-structured interviews with 12 group members. Field notes were taken, and both observations and interviews were audio taped and transcribed. Field notes and transcripts were coded qualitatively. Findings - Information practices and contextual factors are mutually constitutive. The location of the circle in a public library, the physical characteristics of the act of knitting, and the social meanings of the activities taking place within the group, including the significance of gender and caring, are integrally linked to HIB in this setting. Findings are described verbally and illustrated through a model. Research limitations/implications - This study applies collectivist understandings to enrich concepts such as the "information ground" that have previously been studied largely from constructivist perspectives. As a small-scale naturalistic study, results are context-specific and must be applied tentatively. Practical implications - This study provides an example of how programs in public libraries can provide opportunities for information behaviour and the construction of meaning for members of the community. Originality/value - This study contributes a collectivist approach to research on everyday-life information seeking and on the library as a place.
-
Information for industry : twenty-one years of the Library Association Industrial Group (1991)
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-
Schilling-Eccles, K.; Harzbecker, J.J.: ¬The use of electronic mail at the reference desk : impact of a computer-mediated communication technology on librarian-client interactions (1998)
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- Abstract
- Commonly recognized computer mediated communication tools include virtual environments, bibliographic databases, listservers, newsgroups, group teleconferencing, interactive messaging systems and electronic mail
-
Yitzhaki, M.; Hammershlag, G.: Accessibility and use of information sources among computer scientists and software engineers in Israel : academy versus industry (2004)
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- Abstract
- Hypothesizing that workplace significantly affects information-seeking patterns, this study compared accessibility and use of information sources among 233 Israeli computer scientists and software engineers, employed in industry and academy, using a mail questionnaire, which yielded a usable reply rate of 33%. The two groups were found to differ significantly in age, education, seniority, and type of research they performed (basic vs. applied). Printed textbooks, professional journals, and oral discussions with colleagues or experts in the organization were common to both groups, topping almost all lists of accessibility and use. For most information sources, however, the two groups differed significantly and consistently. Printed professional journals as weIl as printed and electronic conference or meeting papers were consistently more accessible and more often used by the academy group, while the industry group reported greater access to and more frequent use of electronic textbooks and trade or promotional literature. In regard to handbooks and standards, in-house technical reports (printed), government technical reports (Internet), librarians and technical specialists (Internet), and oral discussions with supervisors, no significant differences in accessibility were found, but their use by the industry group was much higher. In both groups, accessibility was only partly related to use, and more so among the academy than the industry group.
-
Looking for information : a survey on research on information seeking, needs, and behavior (2012)
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- Imprint
- Bingley, UK : Emerald Group Publishing Limited
-
Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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- Source
- Zentralblatt für Bibliothekswesen. 57(1940), S.16-22
-
Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Source
- Bücherei und Bildung. 22(1970), S.63-71
-
Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965)
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- Source
- Bibliothekar. 19(1965), S.15-22
-
Metz, A.: Community service : a bibliography (1996)
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- Date
- 17.10.1996 14:22:33
-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
