Search (6 results, page 1 of 1)

  • × author_ss:"Rowley, J."
  • × theme_ss:"Informationsdienstleistungen"
  1. Rowley, J.: ¬The changing face of current awareness services (1998) 0.04 
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    Abstract
    Presents a state of the art review of current awareness services in 1997 noting: the components of typical current awareness services; the range and types of databases that may be scanned during searches; and the role of feedback and document delivery mechanisms. Includes a checklist of criteria which may be used to evaluate current awreness services, including: database coverage; timeliness and currency; cost; and mechansims for creating and maintaining user SDI profiles. Discusses the main types of current awareness services: contents page services; abstracting and indexing services; and integrated online products (such as Engineering Index's Engineering Village), including SDI. Considers the concept of currency and remarks on the tendency for current awareness services to be products of a producer led rather than a user led culture
    Date
    9. 2.1997 18:44:22
    22. 2.1999 17:48:45
    Type
    a
  2. Rowley, J.: Managing quality in information services (1996) 0.00 
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    Abstract
    Explores some of the issues associated with the implementation of total quality management (TQM) in the service environment as they might apply to information services. In implementing TQM it is necessary to establish some basic definitions. SERVQUAL is an instrument which has been widely tested as a means of measuring service quality. Reviews briefly the literature concerned with measuring service quality as a forum in which to explore the concept of service quality
    Type
    a
  3. Rowley, J.; Urquhart, C.: Understanding student information behavior in relation to electronic information services : lessons from longitudinal monitoring and evaluation, part 1 (2007) 0.00 
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    Abstract
    This two-part article establishes a model of the mediating factors that influence student information behavior concerning electronic or digital information sources that support their learning. The first part reviews the literature that underpinned the development of the research methodology for the Joint Information Systems Committee (JISC) User Behavior Monitoring and Evaluation Framework, as well as the literature that has subsequently helped to develop the model over the 5 years the Framework operated in the United Kingdom, in five cycles of research that were adjusted to meet the emerging needs of the JISC at the time. The literature review attempts to synthesize the two main perspectives in the research studies: (a) smallscale studies of student information behavior; and (b) the studies that focus on the quantitative usage of particular electronic information services in universities, often including implications for training and support. As the review indicates, there are gaps in the evidence concerning the browsing and selection strategies of undergraduate students and the interaction of some of the mediating influences on information behavior. The Framework developed a multimethod, qualitative and quantitative methodology for the continued monitoring of user behavior. This article discusses the methods used and the projectmanagement challenges involved, and concludes that at the outset, intended impacts need to be specified carefully, and that funding needs to be committed at that point for a longitudinal study. A research project on information behavior, intended to inform current policymaking on infrastructure provision, is inherently difficult as behavior changes lag behind provision.
    Type
    a
  4. Rowley, J.; Urquhart, C.: Understanding student information behavior in relation to electronic information services : lessons from longitudinal monitoring and evaluation, part 2 (2007) 0.00 
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    Abstract
    This second part of a two-part article establishes a model of the mediating factors that influence student information behavior concerning the electronic or digital information sources used to support learning. This part discusses the findings of the Joint Information Systems Committee User Behavior Monitoring and Evaluation Framework (1999-2004) and development of a model that includes both the individual (micro) and organizational (macro) factors affecting student information behavior. The macro factors are information resource design, information and learning technology infrastructure, availability and constraints to access, policies and funding, and organizational leadership and culture. The micro factors are information literacy, academics' information behavior, search strategies, discipline and curriculum, support and training, and pedagogy. We conclude that the mediating factors interact in unexpected ways and that further research is needed to clarify how those interactions, particularly between the macro and micro factors, operate.
    Type
    a
  5. Rowley, J.; Slack, F.: Information kiosks : a taxonomy (2007) 0.00 
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    Abstract
    Purpose - The purpose of this paper is to propose a multi-dimensional taxonomy for information kiosk-based self service technologies (SSTs). This taxonomy has an important contribution to make to the integration of research and development, in relation to information kiosks. There are aspects that may also be extended to e-service, online service and self-service. Design/methodology/approach - The conceptual context for this work is established by a review of previous literature. This focuses on taxonomies and classification schemes relating to information kiosks, traditional services (p-services) and e-services. A comprehensive database of information kiosk technologies and their applications is constructed. Longitudinal observation of the development of information kiosk technologies is the basis for this and has been extended by web research. Findings - An iterative analysis of the kiosk database defines the nature of service delivery from kiosks, and supports the identification and verification of the dimensions and sub-dimensions of the taxonomy. It is informed by earlier classification schemes and taxonomies in the information kiosk, e-service and p-service literature. Originality/value - This taxonomy has four main dimensions: Location, User, Task and Technology. Sub-dimensions are developed for each of these main dimensions. It can be used to classify all information kiosks.
    Type
    a
  6. Rowley, J.: Knowing your customers (1997) 0.00 
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    Type
    a

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