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Nagl, M.: ¬Die Bibliothek als kulturelles Dienstleistungszentrum (1988)
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Childers, T.: Information and referral : public libraries (1983)
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Umstätter, W.; Rehm, M.: Einführung in die Literaturdokumentation und Informationsvermittlung : Medizin - Biologie, Chemie - Physik (1981)
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Eitel, H.: Einsatzmöglichkeiten von Informationsdatenbanken im Auskunftsbereich einer Großstadtbibliothek (1987)
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Reddel, S.: Darstellung britischer Bibliotheksdienste (1988)
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- Imprint
- Frankfurt/M. : DGD
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Boulanger, M.: Online services at the reference desk : new technologies vs. old problems (1986)
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Malley, I.: ¬The basics of information skills teaching (1984)
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Balducci, M.: Lehrbücher für den Informationsdienst : ein Vergleich von 'Davison', 'Katz' (4. Aufl.) und 'Lehrbriefe für den Auskunftsdienst' (1986)
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1987)
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Kesselman, M.; Watstein, S.B.: ¬The measurement of reference and information service (1987)
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Felsky, M.: ¬The legal liability of information professionals (1989)
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Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
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Dare, G.A.; Bakewell, K.G.B.: ¬The managers's guide to getting the answers (1983)
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Grüner, M.: Markt und Staat in der Fachinformation : welche Rolle werden sie in Zukunft spielen? (1985)
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Dervin, B.; Nilan, M.: Information needs and uses (1986)
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