Evans, J.E.: Some external and internal factors affecting users of interactive information systems (1996)
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- Abstract
- This contribution reports the results of continuing research in human-information system interactions. Following training and experience with an electronic information retrieval system novice and experienced subject groups responded to questions ranking their value assessments of 7 attributes of information sources in relation to 15 factors describing the search process. In general, novice users were more heavily influenced by the process factors (negative influences) than by the positive attributes of information qualities. Experienced users, while still concerned with process factors, were more strongly influenced by the qualitative information attributes. The specific advantages and contributions of this research are several: higher dimensionality of measured factors and attributes (15 x 7); higher granularity of analysis using a 7 value metric in a closed-end Likert scale; development of bi-directional, firced-choice influence vectors; and a larger sample size (N=186) than previously reported in the literature
