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theme_ss:"Informationsmittel"
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Haubner, S.: "Als einfacher Benutzer ist man rechtlos" : Unter den freiwilligen Wikipedia-Mitarbeitern regt sich Unmut über die Administratoren (2011)
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- Date
- 3. 5.1997 8:44:22
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Janes, J.: Introduction to reference work in the digital age. (2003)
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- Footnote
- Rez. in: JASIST 56(2005) no.11, S.1237-1238 (E. Yakel): "This book provides the profession with a cogent, thorough, and thoughtful introduction to digital reference. Janes not only provides the breadth of coverage expected in an introduction, but also depth into this important topic. Janes' approach is managerial or administrative, providing guidelines for reference work that can be applied in different settings. Janes creates a decision-making framework to help reference librarians make decisions concerning how, to what extent, and in what cases digital reference services will be delivered. In this way, Janes avoids dictating a "one-size-fits-all" model. This approach is the major strength of the book. Library administrators and heads of reference services will find the administrative approach welcome by helping them think through which digital reference policies and methods will best target core constituencies and their institutional environments. However, the book deserves a broader audience as professors will find that the book fits nicely in a general reference course. For all readers, the book is readable and engaging and also challenging and questioning. The book begins with a history of reference work, nicely positioning digital reference in this tradition and noting the changes wrought by the digital age. By doing this, the author establishes both continuity and change in reference work as well as the values surrounding this activity. These values are largely those from the library community and Support people's access to information as well as activities that support the use of information. Janes closes this chapter by noting that the continuing changes in demographics, technology, and connectivity will impact reference work in ways that are not yet imaginable. This introduction sets the tone for the rest of the book. Janes defines digital reference service as "the use of digital technologies and resources to provide direct, professional assistance to people who are seeking information, wherever and whenever they need it" (p. 29). This definition covers a lot of ground. Examples include everything from a public library answering email queries to commercial ask-an-expert services. While the primary audience is librarians, Janes continually reminds readers that many others perform reference activities an the World Wide Web. Furthermore, he cautions readers that there are larger forces shaping this activity in the world that need to acknowledged. In building a framework for decision-making, Janes outlines the types of digital reference service. This discussion covers the communieations modes, such as e-mail, chat, Web forms, etc. It also analyzes the modalities by which reference service is delivered: synchronous/ asynchronous. Using these two dimensions (communication method and synchronous/asynchronous), Janes presents the variety of contexts in which digital reference can take place and then outlines the strengths and weaknesses of each of these. This translates into a decision-making framework by which readers analyze their particular setting and then select the modes and modalities that world be most effective. This is a powerful device and demonstrates the many options (and perhaps also the obstacles) for providing digital reference service.
Authors
- Jascó, P. 26
- Beuth, P. 4
- Danowski, P. 4
- Nicholls, P. 4
- Williams, M.E. 4
- Bradley, P. 3
- Gödert, W. 3
- Hochstenbach, P. 3
- Nicholas, D. 3
- Pesch, K. 3
- Rösch, H. 3
- Sleegers, P. 3
- Van de Sompel, H. 3
- Voß, J. 3
- Walther, R. 3
- dpa 3
- Burgard, D.E. 2
- Delin, P. 2
- EB 2
- Geeb, F. 2
- Gunter, B. 2
- Hehl, H. 2
- Huntington, P. 2
- Katzmayr, M. 2
- Miedtke, E. 2
- Müller-Schüßler, U. 2
- Neuroth, H. 2
- Oßwald, A. 2
- Poggendorff, J.C. 2
- Price, A. 2
- Putz, M. 2
- Russell, C. 2
- Schult, T.J. 2
- Sixtus, M. 2
- Spree, U. 2
- Stock, W.G. 2
- Withey, R. 2
- dpa/EB 2
- ws 2
- Allison, M. 1
- Anderson, B. 1
- Balatsoukas, P. 1
- Bargheer, M. 1
- Bargmann, M. 1
- Barker, P. 1
- Bauer, P. 1
- Berger, P. 1
- Berinstein, P. 1
- Besant, A. 1
- Blake, P. 1
- Boehnke, P. 1
- Boekhorst, P. te 1
- Boettcher, J. 1
- Bourne, C.P. 1
- Brahms, E. 1
- Brüggemann, R. 1
- Buchholz, B. 1
- Burton, P.F. 1
- Buschbeck, P. 1
- Bürk, K. 1
- Campbell, D. 1
- Chaves Guimarães, J.A. 1
- Chen, M.-H. 1
- Chi, Y. 1
- Cho, H. 1
- Chung, S. 1
- Chylkowska, E. 1
- Clark, K. 1
- Clements, J. 1
- Collins, B.R. 1
- Dawson, A. 1
- Dempsey, L. 1
- Diedrichs, R. 1
- Diepold, P. 1
- Dietz, K. 1
- Dixon, P. 1
- Dobratz, S. 1
- Donnelly, C. 1
- Duckett, R.J. 1
- Dugan, R.E. 1
- Dörr, M. 1
- Ennis, L. 1
- Ensor, P. 1
- Evans, P. 1
- Fallis, D. 1
- Fessler, G. 1
- Fischer, T. 1
- Flemming, A. 1
- Fox, M.J. 1
- Franck, A. 1
- Franzkowiak, A. 1
- Gahn, P. 1
- Garoufallou, E. 1
- Gasterich, F.-J. 1
- Gaus, W. 1
- Georgy, U. 1
- Gersmann, G. 1
- Graff, B. 1
- Granum, G. 1
- Grobe, K. 1
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Themes
- Internet 71
- Information Gateway 13
- Suchmaschinen 9
- Bibliographie 7
- Benutzerstudien 4
- Multimedia 4
- Informationsdienstleistungen 3
- Suchoberflächen 3
- Information Resources Management 2
- Verteilte bibliographische Datenbanken 2
- Computer Based Training 1
- Elektronisches Publizieren 1
- Information 1
- Informetrie 1
- Normdateien 1
- Register 1
- Suchtaktik 1
- More… Less…
Subjects
- Reference books / Bibliography 2
- Bibliothek / Enzyklopädie / CD-ROM 1
- Bibliothek / Informationsvermittlung / Wörterbuch 1
- CD / ROMs 1
- Encyclopedias and dictionaries / Databases / Evaluation 1
- Encyclopédie ou dictionnaire raisonné des sciences, des arts et des métiers 1
- Enzyklopädie (GBV) 1
- Enzyklopädie / Multimedia / CD-ROM / Marktübersicht 1
- Enzyklopädie / Multimedia / CD-ROM / Vergleich (BVB) 1
- Great Britain 1
- Großbritannien / Bibliothek / Informationsvermittlung / Wörterbuch (BVB) 1
- Information resources / Great Britain / Directories 1
- Information retrieval / Use of / Compact discs (Computers) 1
- Information retrieval / Use of / On-line computers 1
- Information services 1
- Information services / Great Britain / Directories 1
- Information technology 1
- Internet in library reference services 1
- Knowledge management 1
- Libraries / Use of / Compact discs (Computers) 1
- Multimedia-Enzyklopädie / CD-ROM (ÖVK) 1
- Online bibliographic searching 1
- Online databases 1
- Reference services (Libraries) / Great Britain 1
- Special libraries / Great Britain / Directories 1
- Strategic planning 1
- Wikipedia / Bildung/ Elektronische Enzyklopädie / Wissen 1
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Classifications
- 01.22 / Allgemeinenzyklopädien / Universallexika 2
- 011.02 1
- 025.04 1
- 025.210285456 1
- 025.52 1
- 026.000941 1
- 05.38 Neue elektronische Medien <Kommunikationswissenschaft> 1
- 06.00 Information und Dokumentation: Allgemeines 1
- 300 1
- 658.4'012 / dc21 1
- AAA (DU) 1
- ACSA (DU) 1
- AE 10100 1
- AE 10200 Allgemeines / Enzyklopädien, allgemeine Nachschlagewerke / Methode 1
- ALLG 1 1
- AN 73000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Allgemeines 1
- AN 95860 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Informationspraxis / Technische Verfahren und Hilfsmittel / Optischer Speicher 1
- AN 97000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Fachliche Information und Dokumentation / Allgemeines, Wissenschaft, Hochschulwesen 1
- APSB (FH K) 1
- AWKA (DU) 1
- AWU (DU) 1
- Aa 1
- Af 1
- Ag 1
- Ah 1
- Al 1
- All A 87 / Lexikographie 1
- All B 91 / CD-ROM 1
- BF F 434.70 1
- BID 1 1
- BID 590 1
- CF 3103 Philosophie / Geschichte der Philosophie / Geschichte der Philosophie des Abendlandes / Philosophie des 17. und 18. Jahrhunderts / Autoren / Autoren D / Diderot, Denis / Anthologien, Auszüge 1
- FX 191405 Klassische Philologie. Byzantinistik. Mittellateinische und Neugriechische Philologie. Neulatein / Lateinische Autoren und Inschriften der Antike / Lateinische Autoren und Anonyma (chronologisch) / Ovidius Naso, Publius (43 v.Chr. - 17 n.Chr.) / Metamorphoses / Sekundärliteratur 1
- HC79.I55E93 1999 1
- KNZZ (PB) 1
- Mat T 1091 / Multimediales System 1
- Pub N 101 1993 1
- ST 690 1
- Wbr 1
- Wbr 1 1
- ZA3050 .D83 2002 1
- ZZV (W) 1
- More… Less…