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Habermann, K.: Wissensrepräsentation im Rahmen von Wissensmanagement (1999)
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Buß, M.: Unternehmenssprache in internationalen Unternehmen : Probleme des Informationstransfers in der internen Kommunikation (2005)
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Jockel, S.: Entwicklung eines Kalkulationsmodells für Informationsdienstleistungen (1990)
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Wagner, M.: Vorgehensweise und Problematik der Informationsbeschaffung und -auswertung bei der Erstellung einer Konkurrenzanalyse (1995)
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Hartmann, S.: Inhaltliche Erschließung einer Call-Center-Datenbank : Konzeptentwicklung für die Kundentelefon-Wissensdatenbank der Deutschen Post AG (KT-WEB 2.0) (2005)
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García Barrios, V.M.: Informationsaufbereitung und Wissensorganisation in transnationalen Konzernen : Konzeption eines Informationssystems für große und geographisch verteilte Unternehmen mit dem Hyperwave Information System (2002)
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