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Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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Kelly, J.; Robbins, K.: Changing roles for reference librarian (1996)
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Rose, P.M.; Stoklosa, K.; Gray, S.A.: ¬A focus group approach to assessing technostress at the reference desk (1998)
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Bailey, C.W.; Gunning, K.: ¬The Intelligent Reference Information System (1990)
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977)
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Salomon, K.: ¬The impact of CD-ROM on reference departments (1988)
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Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965)
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- Source
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Metz, A.: Community service : a bibliography (1996)
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- Date
- 17.10.1996 14:22:33
- Source
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Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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- Date
- 20. 4.2002 17:30:22
- Source
- Bibliotheksdienst. 35(2001) H.2, S.217-218
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- Date
- 27.12.2015 18:22:38
- Source
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Wildemuth, B.M.; Cogdill, K.; Friedman, C.P.: ¬The transition from formalized need to compromised need in the context of clinical problem solving : opportunities and possible problems for information use studies of health professionals (1999)
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- Date
- 22. 3.2002 8:54:11
- Pages
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Markey, K.: Levels of question formulation in negotiation of information need during the online presearch interview : a proposed model (1981)
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Schreiber, K.: Bestandsaufbau, Bestandspflege, Bestandserschließung eines Informationsapparates (1978)
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- Pages
- S.19-27