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Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974)
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Whittaker, K.: Towards a theory for reference and information service (1977)
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- Journal of librarianship. 9(1977), S.49-63
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977)
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- College and research libraries. 38(1977), S.227-233
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Bücherei und Bildung. 22(1970), S.63-71
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Schreiber, K.: Bestandsaufbau, Bestandspflege, Bestandserschließung eines Informationsapparates (1978)
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- Pages
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Reppenhagen, K.: Benutzerschulung im Informationsdienst : Darstellung der Formen in der Benutzerschulung sowie Entwicklung eines Schulungsbeispiels für erwachsene Benutzer Öffentlicher Bibliotheken (1977)
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Rudolph, K.: Bewertungsmethoden für den Auskunftsdienst : kritische Sichtung der Beiträge in der deutschen und englischen Fachliteratur sowie Vorschläge zur Vereinheitlichung der Erhebungsmethoden in Öffentlichen Bibliotheken der Bundesrepublik Deutschland (1975)
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Informations- und Auskunftstätigkeit (1973)
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- Location
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- Pages
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Informationszentrum Öffentliche Bibliothek I (1971)
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- Footnote
- Darin: Thun, H.-P.: Der Informationsdienst der Öffentlichen Bibliothek, S.3-74
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Informationszentrum Öffentliche Bibliothek II : Fortbildungsseminar der Arbeitsstelle für das Büchereiwesen, 1971 (1973)
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- Footnote
- Darin dt. Übersetzung der englischen 'Standards for reference service in public libraries', S.81-
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Questions (1978)
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Edbom, T.: ¬The libraries and municipal information in Sweden (1974)
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- Scandinavian public libraries quarterly. 7(1974), S.110-120
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Becker, C.A.: Community information service (1974)
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- Footnote
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Gardner, R.J.: ¬The ten commandments for library customers (1975)
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- Special libraries. 66(1975), S.326
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Lynch, M.J.: Reference interviews in public libraries (1978)
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Davinson, D.: Reference service (1979)
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Degligdisch, J.: ¬Der Kommunikationsprozeß im Auskunftsdienst (1976)
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- BuB. 28(1976), S.717-722
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Lynch, M.J.: Reference interviews in public libraries (1978)
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- Library quarterly. 38(1978), S.119-142
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House, D.E.: Reference efficiency or reference deficiency (1974)
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- Library Association record. (1974), S.222-223
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Shores, L.: Reference as the promotion of free enquiry (1976)
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