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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Bücherei und Bildung. 22(1970), S.63-71
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Information for the community (1976)
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- Kochen, M. u. F.C. Donohue
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Lehnert, W.G.: ¬The process of question answering (1978)
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Davinson, D.: Reference service (1979)
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Shores, L.: Reference as the promotion of free enquiry (1976)
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Grogan, D.: More case studies in reference work (1972)
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Thun, H.-P.: ¬Der Informationsdienst der Öffentlichen Bibliothek (1971)
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Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974)
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Materialien zum Informationsdienst I : Informationsfragen aus der Stadtbibliothek Duisburg (1972)
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Brittain, J.M.: Information and its users : a review with special reference to the social sciences (1970)
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Childers, T.A.; Crowley, T.: Information service in public libraries : two studies (1971)
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Murfin, M.E.; Wynar, L.R.: Reference service : an annotated bibliographic guide (1977)
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Standards for public libraries (1977)
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Becker, C.A.: Community information service (1974)
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Kugel, N.: Theorie und Praxis des Auskunftsinterviews (1978)
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¬The librarian and reference service (1977)
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Cremer, M.: Öffentliche Bücherei - ein Informationszentrum? (1970)
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Galvin, T.J.: Current problems in reference service (1971)
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Bibliotheksplan 1973 : Entwurf eines umfassenden Bibliotheksnetzes für die Bundesrepublik Deutschland (1973)
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Garvey, W.D.: Communication: the essence of science : facilitating information exchange among librarians, scientists, engineers and students (1979)
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