Braaksma, J.: Inlichtingenwerk in wetenschappelijke bibliotheken : hoe wijzer to worden? (1996)
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- Abstract
- A survey of the literature shows that little is known of how reference enquiries are answered in libraries and how far answers satisfy readers' needs. To remedy this situation a survey was held in 15 academic libraries in the Netherlands. Survey results show that the traditional approach to reference service was the norm despite the need for a more flexible approach. Follow up studies showed that reference satff often lacked in-depth subject knowledge. A national programme is required to provide training and exchange of expertise
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