Forrester, M.: Indexing in hypertext environments : the role of user models (1995)
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- Abstract
- Considers the relationship between indexing and hypermedia. Conceptualizes adequate models of index structures and indexing procedures; and establishes what readers do when accessing indexes. There is a range of explicit and implicit models underlying databases, documents and indexes. A fundamental starting point for the development of substructure indexing tools for use with hypermedia is the precise specification of such models. Analysis of substructure indexing models will allow the identification of largely technical constraints and conceptual constraints. Related also are aspects of the problem deriving from how indexes can, and should be, presented. Gives a framework for the identification of such models. Examines index use. A field study was conducted looking at the use accountants make of indexing facilities an a large financial services document. Task analysis highlights the range of problems encountered, strategies employed and the kinds of solutions arrived at. There are 6 key factors underlying the 'rule of thumb' procedure users employ when interrogating an index. Discusses the implications of this study for the design of indexing within hypermedia environment
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