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Abstract

The paper demonstrates that indexing is a complex phenomenon and presents a domain centered approach to indexing. The indexing process is analysed using the Means-Ends Analysis, a tool developed for the Cognitive Work Analysis framework. A Means-Ends Analysis of indexing provides a holistic understanding of indexing and Shows the importance of understanding the users' activities when indexing. The paper presents a domain-centered approach to indexing that includes an analysis of the users' activities and the paper outlines that approach to indexing.

Content

1. Introduction The document at hand is often regarded as the most important entity for analysis in the indexing situation. The indexer's focus is directed to the "entity and its faithful description" (Soergel, 1985, 227) and the indexer is advised to "stick to the text and the author's claims" (Lancaster, 2003, 37). The indexer's aim is to establish the subject matter based an an analysis of the document with the goal of representing the document as truthfully as possible and to ensure the subject representation's validity by remaining neutral and objective. To help indexers with their task they are guided towards particular and important attributes of the document that could help them determine the document's subject matter. The exact attributes the indexer is recommended to examine varies, but typical examples are: the title, the abstract, the table of contents, chapter headings, chapter subheadings, preface, introduction, foreword, the text itself, bibliographical references, index entries, illustrations, diagrams, and tables and their captions. The exact recommendations vary according to the type of document that is being indexed (monographs vs. periodical articles, for instance). It is clear that indexers should provide faithful descriptions, that indexers should represent the author's claims, and that the document's attributes are helpful points of analysis. However, indexers need much more guidance when determining the subject than simply the documents themselves. One approach that could be taken to handle the Situation is a useroriented approach in which it is argued that the indexer should ask, "how should I make this document ... visible to potential users? What terms should I use to convey its knowledge to those interested?" (Albrechtsen, 1993, 222). The basic idea is that indexers need to have the users' information needs and terminology in mind when determining the subject matter of documents as well as when selecting index terms.

Type

a