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Abstract

Classification schemes, thesauri, taxonomies, and other controlled vocabularies play important roles in the organization and retrieval of information in many different environments. While the design and construction of controlled vocabularies have been prescribed at the technical level in great detail over the past decades, the methodological level has been somewhat neglected. However, classification research has in recent years focused on developing approaches to the analysis of users, domains, and activities that could produce requirements for the design of controlled vocabularies. Researchers have often argued that the design, construction, and use of controlled vocabularies need to be based on analyses and understandings of the contexts in which these controlled vocabularies function. While one would assume that the growing body of research on human information behavior might help guide the development of controlled vocabularies shed light on these contexts, unfortunately, much of the research in this area is descriptive in nature and of little use for systems design. This paper discusses these trends and outlines a holistic approach that demonstrates how the design of controlled vocabularies can be informed by investigations of people's interactions with information. This approach is based on the Cognitive Work Analysis framework and outlines several dimensions of human-information interactions. Application of this approach will result is a comprehensive understanding of the contexts in which the controlled vocabulary will function and which can be used for the development of for the development of controlled vocabularies.

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