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Borgman, C.L.: Toward a definition of user friendliness : a psychological perspective (1987)
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Borgman, C.L.: Performance effects of a user's mental model of an information retrieval system (1983)
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Borgman, C.L.: Mental models: ways of looking at a system : training users with mental models can improve performance (1982)
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Borgman, C.L.: ¬The user's mental model of an information retrieval system : an experiment on a prototype online catalogue (1986)
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Borgman, C.L.: Psychological research in human-computer interaction (1984)
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Borgman, C.L.: End user behavior on the Ohio State University Libraries' online catalog : a computer monitoring study (1983)
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Borgman, C.L.: Individual differences in the use of technology : work in progress (1985)
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Borgman, C.L.: Human computer interaction with information retrieval systems : understanding complex communication behavior (1986)
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Meadow, C.T.; Cerny, B.A.; Borgman, C.L.; Case, D.O.: Online access to knowledge : system design (1989)
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- Abstract
- The project online access to knowledge (OAK) has developed a computer intermediary for delected users of the Department of Energy's DOE/RECON and BASIS online information retrieval systems. Its purpose is to enable people who have little or no training or experience in bibliographic searching to conduct their own searches, without the assistance of a trained librarian. hence permitting the user to work in both a place and time of his or her choosing. The purpose of this article is to report on the design and the rationale for the design. OAK software consists of both a tutorial and an assistance program. The latter does not employ a command language, hence obviates the need for a searcher to learn the formal language usually associated with an online database search service. It is central to our approach that this system does not supplant the user's ultimate primacy in knowing what he or she is looking for, nor in judging the results
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Borgman, C.L.: Why are online catalogs hard to use? : lessons learned from information-retrieval studies (1986)
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- Abstract
- Research in user behavior on online catalogs is in its early stages, but preliminary findings suggest that users encounter many of the same problems identified in behavioral studies of other types of bibliographic retrieval systems. Much can be learned from comparing the results of user behavior studies on these two types of systems. Research on user problems with both the mechanical aspects and the conceptual aspects of system use is reviewed, with the conclusion that more similiratiy exists across types of systems in conceptual than in mechanical problems. Also discussed are potential sources of the problems, due either to individual characteristics or to system variables. A series of research questions is proposed and a number of potential interim solutions ae suggested for alleviating some of the problems encountered by users of information systems
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Borgman, C.L.: Information retrieval from CD-ROM : status quo or a revolution in end-user access? (1987)
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Borgman, C.L.: All users of information retrieval systems are not created equal : an exploration into individual differences (1989)
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- Abstract
- User performance on information retrieval systems is highly variable. After briefly reviewing the characterisitcs on which IR performance varies, reports on a specific study that sought to idetify both technical aptitudes and personality characteristics that were related to academic orientation variables previously found to predict IR performance. Academic orientation was related to technical aptitudes as measured by standardised achievement tests and coursework; and that academic orientation was related to some personaliyt characteristics, as measured by standardised tests. Since individual differences in information retrieval are assumed not to be random, argues that individual characteristics should be described so they can be accomodated through design and training
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Borgman, C.L.; Chignell, M.H.; Valdez, F.: Designing an information retrieval interface based on children's categorization of knowledge : a pilot study (1989)
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- Abstract
- The study assessed the ability of children to categorise concepts that will be used to organise an information retrieval interface. The work was done of Project SEED (Science for Early Educational Development), a project to develop hands-on science programmes for elementary schools. Aims to tailor an interface to the particular skills of children in organising science knowledge. The results are promising for the design of IR interfaces based on children's abilities to manipulate information.
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Sullivan, M.V.; Borgman, C.L.: Bibliographic searching by end-users and intermediaries : front-end software vs native DIALOG commands (1988)
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- Abstract
- 40 doctoral student were trained to search INSPEC or ERIC on DIALOG using either the Sci-Mate Menu or native commands. In comparison with 20 control subjects for whom a free search was performed by an intermediary, the experiment subjects were no less satisfied with their retrievals, which were fewer in number but higher in precision than the retrievals produced by the intermediaries. Use of the menu interface did not affect quality of retrieval or user satisfaction, although subjects instructed to use native commands required less training time and interacted more with the data bases than did subjects trained on the Sci-Mate Menu. INSPEC subjects placed a higher monetary value on their searches than did ERIC subjects, indicated that they would make more frequent use of ddata bases in the future, and interacted more with the data base.
