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Owen, T.: Success at the enquiry desk (1996) 0.00

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Footnote: Rez. in: Managing information 3(1996) no.9, S.46 (Z. Woodley)
Pages: 96 S

Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 0.00

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Pages: XI, 84 S