Ford, N.: Developing an automated extensible reference service (1997)
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- Abstract
- Reports results of a project to develop guidelines, based on the development of a prototype system in the field of medicine, for producing computerized reference services capable of increasing the range and quality of responses to information needs. For instance, an automatic system that can be available 24 hours a day simultaneously to multiple enquirers over an intranet or the Internet. Genuine information requests from a variety of medical information settings were collected and analyzed to form a typology of needs, focusing particularly on qualitative aspects. The typology was mapped on to computerized techniques to form a system specification and developed into a prototype WWW system
