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  1. Owen, T.: Success at the enquiry desk (1996) 0.02
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  2. Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 0.01
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  3. Kuhlen, R.: ¬Die Konsequenzen von Informationsassistenten : was bedeutet informationelle Autonomie oder wie kann Vertrauen in elektronische Dienste in offenen Informationsmärkten gesichert werden? (1999) 0.01
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    Date
    28. 8.2019 19:21:22