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  • × author_ss:"Abels, E.G."
  • × theme_ss:"Informationsdienstleistungen"
  1. Abels, E.G.: ¬The e-mail reference interview (1996) 0.00 
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    Abstract
    Predicts that, as electronic reference services continue to broaden in scope and complex requests are negotiated by remote users via electronic mail, the e-mail reference interview will become commonplace. The difficulties of conducting e-mail reference interviews have been noted in the literature, but resaerch in this area is lacking. Reports results of a 3 phased project at the College of Library and Information Services (CLIS), Maryland University, to study the process. Discusses differences between e-mail reference interviews and those conducted using other media; presents a taxonomy of approaches to e-amil reference interviews; proposes the use of a systematic approach, and describes a model e-mail reference interview. Results suggest that reference interviews can be conducted via e-amil for some complex questions. However, further testing is required by experienced intermediaries working under the pressures of client deadlines and institutional constraints
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  2. Abels, E.G.; Liebscher, P.: ¬A new challenge for intermediary-client communication : the electronic network (1994) 0.00 
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  3. White, M.D.; Abels, E.G.: Measuring service quality in special libraries : lessons from service marketing (1994) 0.00 
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