Search (157 results, page 1 of 8)

Curzon, S.C.: Managing the interview (1995) 0.05

0.050999753 = product of:
  0.10199951 = sum of:
    0.10199951 = sum of:
      0.014706998 = weight(_text_:e in 6300) [ClassicSimilarity], result of:
        0.014706998 = score(doc=6300,freq=2.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.2223318 = fieldWeight in 6300, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.109375 = fieldNorm(doc=6300)
      0.08729251 = weight(_text_:22 in 6300) [ClassicSimilarity], result of:
        0.08729251 = score(doc=6300,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.5416616 = fieldWeight in 6300, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.109375 = fieldNorm(doc=6300)
  0.5 = coord(1/2)

Footnote: Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
Language: e

International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 0.05

0.050999753 = product of:
  0.10199951 = sum of:
    0.10199951 = sum of:
      0.014706998 = weight(_text_:e in 1381) [ClassicSimilarity], result of:
        0.014706998 = score(doc=1381,freq=2.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.2223318 = fieldWeight in 1381, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.109375 = fieldNorm(doc=1381)
      0.08729251 = weight(_text_:22 in 1381) [ClassicSimilarity], result of:
        0.08729251 = score(doc=1381,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.5416616 = fieldWeight in 1381, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.109375 = fieldNorm(doc=1381)
  0.5 = coord(1/2)

Date: 25. 3.2003 13:22:23
Language: e

Bryson, J.: Managing information services : an integrated approach (1997) 0.04

0.04371407 = product of:
  0.08742814 = sum of:
    0.08742814 = sum of:
      0.012605998 = weight(_text_:e in 1630) [ClassicSimilarity], result of:
        0.012605998 = score(doc=1630,freq=2.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.19057012 = fieldWeight in 1630, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.09375 = fieldNorm(doc=1630)
      0.07482214 = weight(_text_:22 in 1630) [ClassicSimilarity], result of:
        0.07482214 = score(doc=1630,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.46428138 = fieldWeight in 1630, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.09375 = fieldNorm(doc=1630)
  0.5 = coord(1/2)

Date: 31.12.1998 22:01:11
Language: e

Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997) 0.04

0.04371407 = product of:
  0.08742814 = sum of:
    0.08742814 = sum of:
      0.012605998 = weight(_text_:e in 2442) [ClassicSimilarity], result of:
        0.012605998 = score(doc=2442,freq=2.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.19057012 = fieldWeight in 2442, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.09375 = fieldNorm(doc=2442)
      0.07482214 = weight(_text_:22 in 2442) [ClassicSimilarity], result of:
        0.07482214 = score(doc=2442,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.46428138 = fieldWeight in 2442, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.09375 = fieldNorm(doc=2442)
  0.5 = coord(1/2)

Date: 31.12.1998 22:14:52
Language: e

Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003) 0.04

0.04371407 = product of:
  0.08742814 = sum of:
    0.08742814 = sum of:
      0.012605998 = weight(_text_:e in 4585) [ClassicSimilarity], result of:
        0.012605998 = score(doc=4585,freq=2.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.19057012 = fieldWeight in 4585, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.09375 = fieldNorm(doc=4585)
      0.07482214 = weight(_text_:22 in 4585) [ClassicSimilarity], result of:
        0.07482214 = score(doc=4585,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.46428138 = fieldWeight in 4585, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.09375 = fieldNorm(doc=4585)
  0.5 = coord(1/2)

Date: 25.11.2005 18:58:22
Language: e

Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995) 0.04

0.036428396 = product of:
  0.07285679 = sum of:
    0.07285679 = sum of:
      0.010504999 = weight(_text_:e in 225) [ClassicSimilarity], result of:
        0.010504999 = score(doc=225,freq=2.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.15880844 = fieldWeight in 225, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.078125 = fieldNorm(doc=225)
      0.06235179 = weight(_text_:22 in 225) [ClassicSimilarity], result of:
        0.06235179 = score(doc=225,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.38690117 = fieldWeight in 225, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.078125 = fieldNorm(doc=225)
  0.5 = coord(1/2)

Footnote: Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
Language: e

Nicholas, D.: Assessing information needs : tools and techniques (1996) 0.04

0.036428396 = product of:
  0.07285679 = sum of:
    0.07285679 = sum of:
      0.010504999 = weight(_text_:e in 5941) [ClassicSimilarity], result of:
        0.010504999 = score(doc=5941,freq=2.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.15880844 = fieldWeight in 5941, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.078125 = fieldNorm(doc=5941)
      0.06235179 = weight(_text_:22 in 5941) [ClassicSimilarity], result of:
        0.06235179 = score(doc=5941,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.38690117 = fieldWeight in 5941, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.078125 = fieldNorm(doc=5941)
  0.5 = coord(1/2)

Date: 26. 2.2008 19:22:51
Language: e

Ford, N.: Introduction to information behaviour (2015) 0.04

0.036428396 = product of:
  0.07285679 = sum of:
    0.07285679 = sum of:
      0.010504999 = weight(_text_:e in 3341) [ClassicSimilarity], result of:
        0.010504999 = score(doc=3341,freq=2.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.15880844 = fieldWeight in 3341, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.078125 = fieldNorm(doc=3341)
      0.06235179 = weight(_text_:22 in 3341) [ClassicSimilarity], result of:
        0.06235179 = score(doc=3341,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.38690117 = fieldWeight in 3341, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.078125 = fieldNorm(doc=3341)
  0.5 = coord(1/2)

Date: 22. 1.2017 16:45:48
Language: e

Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 0.02

0.020840447 = product of:
  0.041680895 = sum of:
    0.041680895 = sum of:
      0.010504999 = weight(_text_:e in 1883) [ClassicSimilarity], result of:
        0.010504999 = score(doc=1883,freq=8.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.15880844 = fieldWeight in 1883, product of:
            2.828427 = tf(freq=8.0), with freq of:
              8.0 = termFreq=8.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.0390625 = fieldNorm(doc=1883)
      0.031175895 = weight(_text_:22 in 1883) [ClassicSimilarity], result of:
        0.031175895 = score(doc=1883,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.19345059 = fieldWeight in 1883, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.0390625 = fieldNorm(doc=1883)
  0.5 = coord(1/2)

Classification: AVY (E)
AZA (E)
Date: 22. 8.2009 19:50:27
GHBS: AVY (E)
AZA (E)

Bibliotheken '93 : Strukturen - Aufgaben - Positionen (1994) 0.02

0.020840447 = product of:
  0.041680895 = sum of:
    0.041680895 = sum of:
      0.010504999 = weight(_text_:e in 1589) [ClassicSimilarity], result of:
        0.010504999 = score(doc=1589,freq=8.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.15880844 = fieldWeight in 1589, product of:
            2.828427 = tf(freq=8.0), with freq of:
              8.0 = termFreq=8.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.0390625 = fieldNorm(doc=1589)
      0.031175895 = weight(_text_:22 in 1589) [ClassicSimilarity], result of:
        0.031175895 = score(doc=1589,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.19345059 = fieldWeight in 1589, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.0390625 = fieldNorm(doc=1589)
  0.5 = coord(1/2)

Classification: ZZZF (E)
AUF (E)
Content: Enthält u.a.: Abschnitt 5.2 (S.13-14) 'Leistungsmerkmale von Bibliotheken der Stufe 1' mit: "einen aktuelle Informations- und Auskunftsdienst mit Broschüren, verbraucherinformationen u.ä., Informationsmöglichkeiten über die Angebote der Kommune und in der Kommune; den Zugriff auf Datenbanken und Speichermedien"; Abschnitt 7.1 (S.22-23): 'Auskunftsdienst'; Anlage 3 (S.114-120): 'Bau und Einrichtung Öffentlicher Bibliotheken: Raumbedarf' mit Abschnitt 1.2: 'Das Raumprogramm öffentlicher Bibliotheken'
GHBS: ZZZF (E)
AUF (E)

Medienkompetenz : wie lehrt und lernt man Medienkompetenz? (2003) 0.02

0.016109396 = product of:
  0.03221879 = sum of:
    0.03221879 = sum of:
      0.007278077 = weight(_text_:e in 2249) [ClassicSimilarity], result of:
        0.007278077 = score(doc=2249,freq=6.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.11002572 = fieldWeight in 2249, product of:
            2.4494898 = tf(freq=6.0), with freq of:
              6.0 = termFreq=6.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.03125 = fieldNorm(doc=2249)
      0.024940716 = weight(_text_:22 in 2249) [ClassicSimilarity], result of:
        0.024940716 = score(doc=2249,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.15476047 = fieldWeight in 2249, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.03125 = fieldNorm(doc=2249)
  0.5 = coord(1/2)

Classification: AVU (E)
Date: 22. 3.2008 18:05:16
Editor: Simon, E.
GHBS: AVU (E)

Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997) 0.02

0.015587947 = product of:
  0.031175895 = sum of:
    0.031175895 = product of:
      0.06235179 = sum of:
        0.06235179 = weight(_text_:22 in 1061) [ClassicSimilarity], result of:
          0.06235179 = score(doc=1061,freq=2.0), product of:
            0.1611569 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04602077 = queryNorm
            0.38690117 = fieldWeight in 1061, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.078125 = fieldNorm(doc=1061)
      0.5 = coord(1/2)
  0.5 = coord(1/2)

Date: 22. 2.1997 19:40:31

Orna, E.: Information strategy in practice (2004.) 0.01

0.013511417 = product of:
  0.027022835 = sum of:
    0.027022835 = sum of:
      0.005199709 = weight(_text_:e in 3589) [ClassicSimilarity], result of:
        0.005199709 = score(doc=3589,freq=4.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.078606166 = fieldWeight in 3589, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.02734375 = fieldNorm(doc=3589)
      0.021823127 = weight(_text_:22 in 3589) [ClassicSimilarity], result of:
        0.021823127 = score(doc=3589,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.1354154 = fieldWeight in 3589, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.02734375 = fieldNorm(doc=3589)
  0.5 = coord(1/2)

Date: 30. 6.2005 20:52:22
Language: e

"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007) 0.01
```
0.012749938 = product of:
  0.025499877 = sum of:
    0.025499877 = sum of:
      0.0036767495 = weight(_text_:e in 1426) [ClassicSimilarity], result of:
        0.0036767495 = score(doc=1426,freq=2.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.05558295 = fieldWeight in 1426, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.02734375 = fieldNorm(doc=1426)
      0.021823127 = weight(_text_:22 in 1426) [ClassicSimilarity], result of:
        0.021823127 = score(doc=1426,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.1354154 = fieldWeight in 1426, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.02734375 = fieldNorm(doc=1426)
  0.5 = coord(1/2)
```
Abstract

Von der Suche über das Finden zum Wissen - Routine in wohl jeder Bibliothek. Die zielgerichtete Suche im Auftrag des Kunden bildet den roten Faden des vorliegenden Themenheftes, das ausgewählte Beiträge aus Theorie und Praxis beinhaltet. Die ersten beiden Abhandlungen setzen sich grundlegend mit dem Auskunftsdienst in Bibliotheken auseinander. Während Tom Becker (Münchner Stadtbibliothek Am Gasteig) eine Standortbestimmung der Face-to-Face-Interaktion im Auskunftsdienst vornimmt, setzt sich Ursula Georgy (Fachhochschule Köln) mit den Chancen auseinander, die der Auskunftsdienst als Bestandteil eines bibliotheksweiten Total-Quality- und Service-Quality-Ansatzes einnehmen kann. Einführend wird so verdeutlicht, dass Bibliotheken über eine hohe Informationskompetenz im Auskunftsdienst verfügen, diese aber sowohl als Serviceprodukt wie auch als Marketingobjekt ständiger Optimierung unterwerfen müssen. Im Weiteren werden Rahmenbedingungen für diese qualitativ hochwertige Dienstleistung näher betrachtet. Jutta Zimmermann (Stadtbibliothek Reutlingen) beschreibt theoretische Grundlagen und Entwicklungsschritte von Auskunftsdienstkonzepten und die praktischen Erfahrungen, die die Stadtbibliothek Reutlingen in der bisherigen Umsetzung gemacht hat. Das Auskunftsinterview als das zentrale Instrument zur Klärung des realen Informationsbedarfes des Kunden erläutert. Hermann Rösch (Fachhochschule Köln). Ziele, Verlauf, Methoden und Techniken des Auskunftsinterviews werden behandelt und ein besonderes Augenmerk gilt den Spezifika, die im digitalen Umfeld durch Auskunft per E-Mail, Webformular oder Chat bestehen. Katharina Schaal (starkewortarbeit Stuttgart) greift den Themenkomplex Stressbewältigung und Motivation im Auskunftsdienst auf und stellt - basierend auf Fallbeispielen aus dem Alltag - Handlungsanleitungen für ein gelassenes Agieren an der Infotheke vor. Vor allem digitale Ressourcen für den Auskunftsdienst stellt Frank Daniel (Stadtbibliothek Köln) in den Fokus seines Beitrags und beleuchtet die Wechselbeziehung eines sich ändernden Nutzerverhaltens mit einem komplexer und spezifischer werdenden Informationsmarkt bezogen auf den Auskunftsdienst von Bibliotheken. Qualitätsstandards im Auskunftsdienst von Bibliotheken bilden den abschließenden Themenkomplex. Ingeborg Simon (HdM Stuttgart) kommentiert und übersetzt die 'Guidelines for Behavioral Perfomances of Reference and Information Service Providers' der American Library Association und unterstreicht den Stellenwert solcher Guidelines als Instrument kontinuierlicher Qualitätsverbesserung. Der Artikel von Cornelia Vonhof (HdM Stuttgart) untersucht die Einführung von Auskunftsstandards als Change-Management-Prozess und beschreibt unter diesem Blickwinkel Möglichkeiten zum Umgang mit Widerständen, Erfolgsfaktoren in sowie Möglichkeiten der Stabilisierung von Veränderungsprozessen. Das praktische Beispiel einer qualitativen Untersuchung des Auskunftsdienstes liefert Carmen Barz (Münchner Stadtbibliothek Am Gasteig): Studierende begaben sich "inkognito" in eine Auskunftssituation, um Stärken und Schwächen dieser Dienstleistung in der Münchener Zentralbibliothek festzuhalten. In dem Artikel werden die Methode, die Ergebnisse der Studie und die daraus abgeleiteten Maßnahmen vorgestellt. Daran anknüpfend stellen Tom Becker und Hanne Riehm (beide Münchner Stadtbibliothek Am Gasteig) den Weg von eben dieser Evaluation hin zu der Definition eines Katalogs von Standards und dazugehörigen Verhaltensweisen unter aktiver Einbindung aller dortigen Mitarbeiter vor. Die erarbeiteten Qualitätsstandards und Verhaltensweisen werden anschließend aufgeführt. Die Stadtbücherei Stuttgart hinterfragt das vorhandene Servicelevel im Auskunftsdienst und entwickelt aufbauend auf vorhandenen Bausteinen eine systemweit einheitliche Auskunfts-Konzeption. Warum die stetig steigenden und sehr differenzierten Anforderungen seitens der Kunden durch klar formulierte Qualitätsstandards besser kanalisiert und bewältigt werden können, berichtet Katinka Emminger (Stadtbücherei Stuttgart).

Date

22. 2.2008 14:05:48

St. Clair, G.: Beyond degrees : professional learning for knowledge services (2003) 0.01

0.010928517 = product of:
  0.021857034 = sum of:
    0.021857034 = sum of:
      0.0031514994 = weight(_text_:e in 2301) [ClassicSimilarity], result of:
        0.0031514994 = score(doc=2301,freq=2.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.04764253 = fieldWeight in 2301, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.0234375 = fieldNorm(doc=2301)
      0.018705536 = weight(_text_:22 in 2301) [ClassicSimilarity], result of:
        0.018705536 = score(doc=2301,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.116070345 = fieldWeight in 2301, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.0234375 = fieldNorm(doc=2301)
  0.5 = coord(1/2)

Date: 11. 6.2004 14:52:22
Language: e

Covert and overt : recollecting and connecting intelligence service and information science (2005) 0.01

0.009868375 = product of:
  0.01973675 = sum of:
    0.01973675 = sum of:
      0.0021009997 = weight(_text_:e in 69) [ClassicSimilarity], result of:
        0.0021009997 = score(doc=69,freq=2.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.031761687 = fieldWeight in 69, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.015625 = fieldNorm(doc=69)
      0.01763575 = weight(_text_:22 in 69) [ClassicSimilarity], result of:
        0.01763575 = score(doc=69,freq=4.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.109432176 = fieldWeight in 69, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.015625 = fieldNorm(doc=69)
  0.5 = coord(1/2)

Classification: 327.12 22
DDC: 327.12 22
Language: e

Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.01
```
0.009651013 = product of:
  0.019302025 = sum of:
    0.019302025 = sum of:
      0.0037140779 = weight(_text_:e in 3992) [ClassicSimilarity], result of:
        0.0037140779 = score(doc=3992,freq=4.0), product of:
          0.06614887 = queryWeight, product of:
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.04602077 = queryNorm
          0.056147262 = fieldWeight in 3992, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            1.43737 = idf(docFreq=28552, maxDocs=44218)
            0.01953125 = fieldNorm(doc=3992)
      0.015587947 = weight(_text_:22 in 3992) [ClassicSimilarity], result of:
        0.015587947 = score(doc=3992,freq=2.0), product of:
          0.1611569 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.04602077 = queryNorm
          0.09672529 = fieldWeight in 3992, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.01953125 = fieldNorm(doc=3992)
  0.5 = coord(1/2)
```
Date

22. 3.2004 14:46:50

Footnote

Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)

Language

e

Innovationsforum 2003 : [Informationskompetenz] (2003) 0.01

0.0077939737 = product of:
  0.015587947 = sum of:
    0.015587947 = product of:
      0.031175895 = sum of:
        0.031175895 = weight(_text_:22 in 1280) [ClassicSimilarity], result of:
          0.031175895 = score(doc=1280,freq=2.0), product of:
            0.1611569 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04602077 = queryNorm
            0.19345059 = fieldWeight in 1280, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0390625 = fieldNorm(doc=1280)
      0.5 = coord(1/2)
  0.5 = coord(1/2)

Date: 22. 2.2008 17:36:03

Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004) 0.01

0.006235179 = product of:
  0.012470358 = sum of:
    0.012470358 = product of:
      0.024940716 = sum of:
        0.024940716 = weight(_text_:22 in 1427) [ClassicSimilarity], result of:
          0.024940716 = score(doc=1427,freq=2.0), product of:
            0.1611569 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04602077 = queryNorm
            0.15476047 = fieldWeight in 1427, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.03125 = fieldNorm(doc=1427)
      0.5 = coord(1/2)
  0.5 = coord(1/2)

Date: 22. 2.2008 14:17:00

Lehnert, W.G.: ¬The process of question answering (1978) 0.01

0.0052524996 = product of:
  0.010504999 = sum of:
    0.010504999 = product of:
      0.021009998 = sum of:
        0.021009998 = weight(_text_:e in 2492) [ClassicSimilarity], result of:
          0.021009998 = score(doc=2492,freq=2.0), product of:
            0.06614887 = queryWeight, product of:
              1.43737 = idf(docFreq=28552, maxDocs=44218)
              0.04602077 = queryNorm
            0.31761688 = fieldWeight in 2492, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              1.43737 = idf(docFreq=28552, maxDocs=44218)
              0.15625 = fieldNorm(doc=2492)
      0.5 = coord(1/2)
  0.5 = coord(1/2)

Language: e

Search (157 results, page 1 of 8)

Authors

Years

Languages

Types

Themes

Subjects

Classifications