Jones, D.A.: Plays well with others, or the importance of collegiality within a reference unit (1998)
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- Abstract
- In addition to having a ethical obligation to treat colleagues with courtesy and respect, refernce librarians must be able to interact effectively with one another in order to provide an optimal level of service to their users. A well functioning reference unit builds on the individual strengths of each reference librarian and promotes an environment conductive to consultation and sharing. The tone for setting such an atmosphere is largely dependent upon the actions of the head of the unit who must set an example of fairness, cooperation, and striving for excellence while providing encouragement to update skills
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