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Albrecht, R.: Digitale Auskunft im Verbund : Ein Jahr InfoPoint Rhein-Main (2005)
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- Bibliotheksdienst. 39(2005) H.10, S.1272-1296
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Albrecht, R.: Benutzersupport via Chat : Ein Praxis- und Erfahrungsbericht der HeBIS-Verbundzentrale (2012)
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- Bibliotheksdienst. 46(2012) H.5, S.416-424