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Becker, T.: ISAR - zur Implementierung eines Kundeninformationssystems in der Münchner Stadtbibliothek : Projekt- und Erfahrungsbericht (2004)
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- Information - Wissenschaft und Praxis. 55(2004) H.6, S.325-332
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Becker, T.: Kollegiales Feedback im Auskunftsdienst : Qualitätsstandards als Instrument der kooperativen Qualitätssicherung (2009)
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- Bibliothek: Forschung und Praxis. 33(2009) H.3, S.346-358