-
Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997)
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- Date
- 22. 2.1997 19:40:31
- Footnote
- Rez. in: nfd 49(1998) H.4, S. 203-204 (I. Gabel-Becker)
-
Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
-
Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008)
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- Abstract
- 'I wish that I had been able to obtain such a guide when I started dealing with enquiries' - "Managing Information". 'By the time I got to it 3 staff had noticed it on the desk and written a note saying really good and can we have a copy' - "BBOB News". 'This is certainly a comforting and very useful guide for the information worker, particularly inexperienced or unqualified, staffing a general enquiry desk' - "New Library World". There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately?Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills. This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find - saving you valuable minutes! Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units.
-
Thun, H.-P.: ¬Der Informationsdienst der Öffentlichen Bibliothek (1971)
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- Source
- Informationszentrum Öffentliche Bibliothek I
-
Materialien zum Informationsdienst I : Informationsfragen aus der Stadtbibliothek Duisburg (1972)
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-
Malley, I.: ¬The basics of information skills teaching (1984)
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-
Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004)
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- Date
- 22. 2.2008 14:17:00
-
Davies, C.: Finding and knowing : the psychology of digital information use (2003)
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-
Curzon, S.C.: Managing the interview (1995)
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- Footnote
- Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
-
International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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- Date
- 25. 3.2003 13:22:23
-
"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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- Date
- 22. 2.2008 14:05:48
- Editor
- Becker, T. unter Mitarb. von C. Barz
-
Bryson, J.: Managing information services : an integrated approach (1997)
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- Date
- 31.12.1998 22:01:11
-
Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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- Date
- 31.12.1998 22:14:52
-
Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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- Date
- 25.11.2005 18:58:22
-
Bachmair, S.; Faber J.; Hennig, C.; Kolb, R.; Willig, W.: Beraten will gelernt sein : ein praktisches Lehrbuch für Anfänger und Fortgeschrittene (1994)
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Maguire, C.; Kazlauskas, E.J.; Weir, A.D.: Information services for innovative organzations (1994)
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Handbuch der Informationswirtschaft : Firmen, Produkte, Dienstleistungen (1994)
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Nicholas, D.: Assessing information needs : tools and techniques (1996)
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- 26. 2.2008 19:22:51
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Ford, N.: Introduction to information behaviour (2015)
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- Date
- 22. 1.2017 16:45:48
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Wormell, I.: Success factors for fee-based information services (1996)
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