Search (121 results, page 1 of 7)

  • × year_i:[2000 TO 2010}
  • × theme_ss:"Informationsdienstleistungen"
  1. Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000) 0.06 
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    Date
    22. 1.2000 19:29:08
  2. Bürger, T.: Informationszentrum? Forschungsbibliothek? Dienstleister? : Zum Strukturwandel wissenschaftlicher Bibliotheken (2006) 0.04 
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    Date
    4. 3.2006 16:29:22
    Source
    "Geld ist rund und rollt weg, aber Bildung bleibt": 94. Deutscher Bibliothekartag in Düsseldorf 2006. Hrsg.: D. Lülfing u. I. Siebert
  3. Salvesen, G.: Is the library able to find the answer? (2005) 0.04 
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    Abstract
    To answer this question I need a theoretical discussion of the aspects that have implication on the quality of the reference service, and an empirical study of the service. By combining theories from the field of reference service, service, goods quality and service quality, I propose six factors related to the total quality of the reference service: The library, the servicescape, the librarian, the user and the answer. From these aspects I have in this paper chosen to focus on the librarian's ability to communicate with the user. The empirical study consists of an analysis of 20 dialogs conversations between user and librarian. The analysis has its theoretical and conceptual roots in Conversation Analysis or CA.
    Date
    22. 7.2009 10:54:45
  4. Daniel, F.; Maier, C.; Mayr, P.; Wirtz, H.-C.: ¬Die Kunden dort bedienen, wo sie sind : DigiAuskunft besteht Bewährungsprobe / Seit Anfang 2006 in Betrieb (2006) 0.03 
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    Date
    8. 7.2006 21:06:22
  5. Sauer, C.-D.; Ulrich, P.S.: Zuverlässige Brücke zu den Informationen im Netz : Von der Allgemeinen Auskunft der Amerika-Gedenkbibliothek zum Referat Informationsdienste der Zentral und Landesbibliothek Berlin (2004) 0.03 
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    Date
    8.10.2004 12:07:22
  6. Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008) 0.03 
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    Abstract
    'I wish that I had been able to obtain such a guide when I started dealing with enquiries' - "Managing Information". 'By the time I got to it 3 staff had noticed it on the desk and written a note saying really good and can we have a copy' - "BBOB News". 'This is certainly a comforting and very useful guide for the information worker, particularly inexperienced or unqualified, staffing a general enquiry desk' - "New Library World". There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately?Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills. This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find - saving you valuable minutes! Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units.
  7. Rowlands, I.; Nicholas, D.; Williams, P.; Huntington, P.; Fieldhouse, M.; Gunter, B.; Withey, R.; Jamali, H.R.; Dobrowolski, T.; Tenopir, C.: ¬The Google generation : the information behaviour of the researcher of the future (2008) 0.03 
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    Footnote
    Vgl. auch: Rowlands, I.: Google generation: issues in information literacy. In: http://www.lucis.me.uk/retrieval%20issues.pdf.
  8. Nicholas, D.; Huntington, P.; Jamali, H.R.; Rowlands, I.; Fieldhouse, M.: Student digital information-seeking behaviour in context (2009) 0.03 
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    Date
    23. 2.2009 17:22:41
  9. Nilges, A.; Siebert, I.: Teaching Library als umfassende Strategie : Das Konzept zur Vermittlung von Informationskompetenz der Universitäts- und Landesbibliothek Düsseldorf hat sich bewährt (2007) 0.02 
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    Date
    22. 8.2007 11:50:06
  10. Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001) 0.02 
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    Date
    20. 4.2002 17:30:22
  11. Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004) 0.02 
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    Date
    22. 2.2008 14:17:00
  12. Courtright, C.: Context in information behavior research (2007) 0.02 
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  13. Bunke, C.: Benutzerschulung : Konzept und Erfahrungen an der Zentral- und Landesbibliothek Berlin (2000) 0.02 
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  14. Davies, C.: Finding and knowing : the psychology of digital information use (2003) 0.02 
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  15. Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000) 0.01 
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    Date
    22. 1.2000 17:52:11
  16. International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 0.01 
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  17. "Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007) 0.01 
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    Editor
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  18. Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008) 0.01 
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  19. Literaturversorgung für die Wirtschaftswissenschaften : Arbeitsteilung und Kooperation zwischen der ZBW Kiel und der USB Köln (2002) 0.01 
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  20. Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003) 0.01 
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    25.11.2005 18:58:22

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