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  • × author_ss:"Crawford, J."
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  1. Crawford, J.: Evaluation of library and information services (1996) 0.00 
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    Footnote
    Rez. in: Managing information. 3(1996) no.10, S.45 (A. Dawson)
  2. Crawford, J.: ¬The culture of evaluation in library and information services (2006) 0.00 
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    Abstract
    This is a practical book written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, researchers and students. It includes practical examples of survey and research work and discusses honestly the practical difficulties involved. Aimed at an international audience, examples of good practice are drawn from a number of countries across the world. The book also discusses the relevante of survey and evaluation in related areas and the impact of customer care strategies, performance indicators and service level agreements an the culture of evaluation.
    Content
    Key Features - Is an up to date review/summary of activity in the subject area - Provides international comparisons of library and information service evaluation activity - Provides practical/real life research and survey data useful to practitioners and academics which they can apply in their own situations - Helps library and information science students write coursework and prepare for examinations - Presents evaluation and survey work from a practitioner's point of view The Author Dr John Crawford is Library Research Officer at Glasgow Caledonian University in Scotland where he is also University copyright adviser. He has authored some 50 articles and papers. Readership The book is aimed at: - Library and information managers at senior and intermediate levels - Staff and students in departments of library and information management - Practitioners, academics and researchers worldwide Contents Background Factors in evaluation How survey and evaluation work is done The search for a general survey instrument Related cultures of evaluation Current/recent research The challenge of the electronic environment Information literacy and future directions Future directions - continuing cultures of change and the need to evaluate them

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