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  1. Daniel, F.; Maier, C.; Mayr, P.; Wirtz, H.-C.: ¬Die Kunden dort bedienen, wo sie sind : DigiAuskunft besteht Bewährungsprobe / Seit Anfang 2006 in Betrieb (2006) 10.60 
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    Maier, C.
  2. Baudenbacher, N.; Maier, C.: Auskunft rund um die Uhr : Zwei Jahre Chatbot-Erfahrung an der Universitäts- und Stadtbibliothek Köln (2012) 10.60 
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