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  • × author_ss:"Slack, F."
  • × author_ss:"Rowley, J."
  1. Rowley, J.; Slack, F.: Designing public access systems (1998) 0.00 
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    Footnote
    Rez. in: Program 34(2000) no.3, S.335-336 (M. Sweet)
  2. Slack, F.; Rowley, J.: ¬The evaluation of interface design on CD-ROMs (1997) 0.00 
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    Abstract
    Reviews the literature on the design and evaluation of user interfaces on commercial CD-ROM databases, with the aim of producing guidelines. Defines interfaces, dialogues and interaction, and explores the diversity in and issues associated with standardization in CD-ROM interface design. Current criteria and guidelines for the design and evaluation of CD-ROM user interfaces include those of the Special Interest Group on CD-ROM Applications and Technology (SIGCAT) and guidelinies proposed by others. Compares the recommendations of 2 studies of CD-ROM user interfaces: Richards and Robinson (CD-ROM professional, 6(1993) no.5, S.92-101) and Harry and Oppenheim (Online and CD-ROM review 17(1993) no.4, S.211-222 u. 17(1993) no.6, S.339-368). An alternative set of guidelines is proposed based on this earlier work
  3. Rowley, J.; Slack, F.: Information kiosks : a taxonomy (2007) 0.00 
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    Abstract
    Purpose - The purpose of this paper is to propose a multi-dimensional taxonomy for information kiosk-based self service technologies (SSTs). This taxonomy has an important contribution to make to the integration of research and development, in relation to information kiosks. There are aspects that may also be extended to e-service, online service and self-service. Design/methodology/approach - The conceptual context for this work is established by a review of previous literature. This focuses on taxonomies and classification schemes relating to information kiosks, traditional services (p-services) and e-services. A comprehensive database of information kiosk technologies and their applications is constructed. Longitudinal observation of the development of information kiosk technologies is the basis for this and has been extended by web research. Findings - An iterative analysis of the kiosk database defines the nature of service delivery from kiosks, and supports the identification and verification of the dimensions and sub-dimensions of the taxonomy. It is informed by earlier classification schemes and taxonomies in the information kiosk, e-service and p-service literature. Originality/value - This taxonomy has four main dimensions: Location, User, Task and Technology. Sub-dimensions are developed for each of these main dimensions. It can be used to classify all information kiosks.

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