Zhang, Y.; Li, X.; Fan, W.: User adoption of physician's replies in an online health community : an empirical study (2020)
0.01
0.0057545356 = product of:
0.023018142 = sum of:
0.016396983 = weight(_text_:of in 4) [ClassicSimilarity], result of:
0.016396983 = score(doc=4,freq=12.0), product of:
0.06457475 = queryWeight, product of:
1.5637573 = idf(docFreq=25162, maxDocs=44218)
0.041294612 = queryNorm
0.25392252 = fieldWeight in 4, product of:
3.4641016 = tf(freq=12.0), with freq of:
12.0 = termFreq=12.0
1.5637573 = idf(docFreq=25162, maxDocs=44218)
0.046875 = fieldNorm(doc=4)
0.006621159 = product of:
0.013242318 = sum of:
0.013242318 = weight(_text_:on in 4) [ClassicSimilarity], result of:
0.013242318 = score(doc=4,freq=2.0), product of:
0.090823986 = queryWeight, product of:
2.199415 = idf(docFreq=13325, maxDocs=44218)
0.041294612 = queryNorm
0.14580199 = fieldWeight in 4, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
2.199415 = idf(docFreq=13325, maxDocs=44218)
0.046875 = fieldNorm(doc=4)
0.5 = coord(1/2)
0.25 = coord(2/8)
- Abstract
- Online health question-and-answer consultation with physicians is becoming a common phenomenon. However, it is unclear how users identify the most satisfying reply. Based on the dual-process theory of knowledge adoption, we developed a conceptual model and empirical method to study which factors influence adoption of a reply. We extracted 6 variables for argument quality (Ease of understanding, Relevance, Completeness, Objectivity, Timeliness, Structure) and 4 for source credibility (Physician's online experience, Physician's offline expertise, Hospital location, Hospital level). The empirical results indicate that both central and peripheral routes affect user's adoption of a response. Physician's offline expertise negatively affects user's adoption decision, while physician's online experience positively affects it; this effect is positively moderated by user involvement.
- Source
- Journal of the Association for Information Science and Technology. 71(2020) no.10, S.1179-1191
