-
Havener, W.M.: Answering ready reference questions : print versus online (1990)
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- Abstract
- Reports the findings of an experiment designed to compare on-line data bases and equivalent printed versions in 1 area of reference services, the answering of ready reference questions. 68 reference librarians searched for answers to the same set of 12 questions using either print or on-line sources. Details of the questions are given. In the case of conceptual questions on-line proved faster than print, particularly for 2-concept questions, and the increased speed was not at the expense of accuracy. In the case of factual questions, print sources proved to be considerably faster than on-line. Suggests 2 guidelines: when bibliographic information is available in both print and on-line formats, on-line should be the tool of choice, particularly for multi-concept questions; simple factul questions can be answered more quickly using printed sources.
- Source
- Online. 14(1990) no.1, S.22-28
-
Public libraries and the Internet (1994)
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- Abstract
- Summarizes results of a survey of 1.495 libraries carried out by the National Commission on Libraries and Information SCience (NCLIS) which sought to provide benchmark data for public library use of the Internet. Covers: connections to the Internet, type of connection and network provider, average cost of connection and future resource allocation, uses of the Internet, Internet-based user services, public access terminals, provision of hard-copy materials, community information services, computers and phone lines, factors affecting involvement with the Internet, primrary motivation for interest in the Internet, roles perceived as appropriate for public libraries and federal government. The study includes recommendations for policy makers, public libraries and the NCLIS
- Source
- Information retrieval and library automation. 30(1994) no.2, S.1-4
-
Balas, J.: ¬The Internet and reference services (1995)
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- Abstract
- Looks at resources available on the Internet to help librarians use it effectively in reference services. Covers: resource guides, subject guides to resources, and directory services and indexes. Difficult reference questions can be answered through use of mailing lists e.g. Stumpers-L
- Source
- Computers in libraries. 15(1995) no.6, S.39-41
-
Furlong, K.; Roberts, F.D.: If you teach it, will they learn? : Information literacy and reference services in a college library (1998)
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- Abstract
- Describes the development, funding and staffing of the Information Literacy Program (ILP) at the Mantor Library at the University of Maine at Farmington (UMF). The programme aims at helping both UMF students and community patrons to understand better how and where to look for information. Instruction takes place in an electronic classroom equipped with 21 computers running campus-standard Web-browsers and word processing; the instructor's station can control all of the computers in the classroom, or the instructor may pass or share control with students. Discusses issues relating to campus politics, the positioning of the programme in the college experience, the necessity of teaching evaluation skills, and the programme's impact on reference services. gives advice to other libraries considering a similar project
- Source
- Computers in libraries. 18(1998) no.5, S.22-25
-
Smet, E. de: Evaluation of a computerised community information system through transaction analysis and user survey (1995)
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- Abstract
- Reports on the results of a transaction analysis and user survey, evaluating a pilot system for computerized community information in a public library, based on the GDIS system (Gemeenschaps Informatie Documentair System). The non hierarchical and global approach to the integrated database proved to be useful for novice users. Out of many parameters only frequency of use correlates with retrieval success. The online questionnaire proved to be worthwhile although restricted in scope. The logbook transaction analysis yielded a rich amount of useful management information for the systems managers. The user survey yielded a rich set of data on which to perform statistical analyses according to social science practice, from which some interesting relations could be detected
- Date
- 23.10.1995 19:22:11
-
Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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- Abstract
- Provides illustrative examples of the methods, tools and resources that enable librarians, information specialists and end users to make the most of the WWW. The 4 key factors that facilitate access are location, evaluation, organization and communication. Outlines how a number of sistes make use of these factors. Describes: the Internet Library for Librarians, Argus Clearinghouse's Digital Librarian's Award; FEDSTATS, the University Library System, chines University of Hong Kong, the WWW Virtual Library, the Finnish Virtual Library Project, and BIBNET
- Date
- 22. 2.1999 13:19:44
- Source
- Information retrieval and library automation. 33(1998) no.8, S.1-3
-
Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998)
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- Abstract
- Reports a survey of all academic members of the Association of Research Libraries in the 4th quarter of 1997 which examined how academic libraries incorporate electronic information sources into their reference activities and the effects on libraries services. There was a response rate of 68 per cent, Compares results surveys carried out in 1991 and 1994. The survey covered: numbers of computers access options (intermediary, end user online, CD-ROM locally loaded databases or those accessible through the library catalogue and the Internet. There is a trend away from print resources, particularly indexing and abstracting materials, and away from CD-ROM LANs and local loading of databases towards remote online resources
- Source
- Online. 22(1998) no.4, S.22-28
-
Wildemuth, B.M.; Cogdill, K.; Friedman, C.P.: ¬The transition from formalized need to compromised need in the context of clinical problem solving : opportunities and possible problems for information use studies of health professionals (1999)
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- Abstract
- Almost 30 years ago, Taylor (1968) postulated that each information need moves along a continuum from the visceral need through the compromised need. The current study examines the final transition in this continuum: from formalized need (expressed in an explicit verbal statement) to compromised need (represented in the language of the retrieval system). This transition is primarily concerned with vocabulary: the searcher attempts to translate an explicit statement of need into a search term (or terms) that can be interpreted by the retrieval system. A few studies have empirically examined the match between the end-user searcher's formalized need and the compromised need (i.e., search terms). Markey (1984) compared the searcher's expressed topic (the formalized need, expressed in just a few words) and the search terms (the compromised need), and then went on to compare the search terms with the library catalog terms available for subject searching. She found that the search term matched or was a partial form of the expressed topic in 71% of the searches, and that over 75% of these searches matched a catalog term. Allen (1991) examined the relationship between logical reasoning ability and selection of search terms. He asked college students to read a magazine article (which could be seen as a very rich statement of the formalized need) and then to perform a search for articles on the same topic (expressing the compromised need).
- Date
- 22. 3.2002 8:54:11
- Source
- Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen
-
Ford, B.J.; Jacobs, S.J.: Academic libraries (1997)
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- Abstract
- The increased interconnectivity of academic library resources has led to a growth in the use of electronic media and diminishing dependence on print. An expanding number of remote users and the growth of distance education have led to increased expectations for access. Whether they call themselves digital, virtual or electronic, academic libraries force the challenge of preparing for the millenium through technology. Discusses the role of academic libraries and librarians; cooperation between the library and the computer centre; leading and managing libraries; measurement of library effectiveness; financial resources; staffing; diversity; customer service; reference services; library instruction; library design for technology; the Internet; library automation; integrated systems; cooperative computer networks; document delivery; collection management; digitization and electronic publishing; and cooperation between libraries; vendors and publishing
- Source
- Librarianship and information work worldwide 1996/97: an annual survey. Ed.: M.B. Line u.a
-
Basu, G.: Using Internet for reference : myths versus realities (1995)
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- Abstract
- 42 academic libraries in New Jersey were surveyed in 1994 to investigate the use of the Internet for reference work. 27 responses were received. The survey questions focused on: how many reference librarians used the Internet for reference queries, what training they had received, what types of reference activities were being conducted, how successful the searches were, what subject categories were searched, and what were the problems/barriers that prevented more frequent use. Reports the results and indicates possible solutions to problems
- Source
- Computers in libraries. 15(1995) no.2, S.38-40
-
Coles, C.: Information seeking behaviour of public library users : use and non-use of electronic media (1999)
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- Abstract
- This paper highlights some of the significant findings from author's PhD: "Factors affecting the end-use of electronic databases in public libraries." Public libraries have a wide range of different types of users who, unlike academic or special library users, are not necessarily information-trained (see Coles, 1998). Whereas the academic, special library user may have specific information needs that can be met by electronic sources, public library users do not necessarily have such specific information needs that can easily be identified and met. Most user surveys have tended to concentrate on the searching and retrieval aspect of information seeking behaviour, whereas this study's user survey focused more on how people perceived and related to Information and Communication Technologies (ICTs). It was not how people searched a particular electronic source, in this case CD-ROM, that was of prime interest but rather whether or not people actually used them at all and the reasons why people did or did not use electronic media. There were several reasons the study looked at CD-ROM specifically. Firstly, CD-ROM is a well established technology, most people should be familiar with CD-ROM/multimedia. Secondly, CD-ROM was, at the start of the study, the only open access electronic media widely available in public libraries. As well as examining why public library users chose to use electronic sources, the paper looks at the types of CD-ROM databases used both in the library and in general Also examined are what sort of searches users carried out. Where appropriate some of the problems inherent in studying end-users in public libraries and the difficulty in getting reliable data, are discussed. Several methods were used to collect the data. I wished to avoid limiting research to a small sample of library sites, the aim was to be as broad in scope as possible. There were two main groups of people 1 wished to look at: non-users as well as CD-ROM users
- Date
- 22. 3.2002 8:51:28
- Source
- Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen
-
Holland, M.P.; Powell, C.K.: ¬A longitudinal survey of the information seeking and use habits of some engineers (1995)
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- Abstract
- From 1978 to 1990 the College of Engineering, Michigan University, offered a course: 'Technical Communications: Information Resources for Engineers' to students working on research projects. Reports results of a 1993 follow up study, to assess the impact of the course. The study also revealed that many engineers have access to the tools needed for electronic information retrieval, and that while few receive formal training in their use, there is widespread interest in learning more
-
Subramanian, J.M.: Patron attitudes toward computerized and print resources : discussion and considerations for reference service (1998)
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- Abstract
- Argues that users in academic libraries have preconceived attitudes regarding the use of particular formats of indexes and other materials, and that these attitudes frequently interfere with the successful retrieval of the resources they need, by leading them to their preferred format rather than allowing them to choose the best means to access what they need. Discusses the significance of such preconceived views on the provision of reference services
- Footnote
- Part of an issue devoted to electronic resources and their use in libraries, from the viewpoint of reference services, with an emphasis on the Internet and Geographic Information Systems
-
Bittner, E.: Bildschirmtext im Angebot einer öffentlichen Bibliothek : das Beispiel Bielefeld (1992)
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- Abstract
- Since 1991 Bielefeld municipal library has participated in the North Rhine-Westphalian project on new technology in public libraries, which should modernise information provision and rationalise work processes. One new technology, Bildschirmtext, takes data from the telephone network and changes them into a form suitable for computers and comprehensible to users. There are several thousands item of information from public and private organisations. Bildschirmtext has proved flexible, topical and user-friendly, through personal use or dialogue call
-
Johnston, S.: Training for the information economy : a study of the information culture of a graduate business school (1999)
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- Abstract
- As the corporate world becomes increasingly entwined with technological change and information systems, it is vital to examine the role of the information intermediary within such a context. The role of the trained information professional intermediary, whether a reference librarian, special librarian, on-line searcher or researcher, come under continual scrutiny as the corporate world undergoes radical transformation. This paper reports on a study which examines the role of the information professional within the library of a major academic business library. It has been observed that Wall Street functions almost entirely on information (Baldwin & Rice, 1997). Technology and the increasing need for a global perspective have challenged traditional corporate assumptions as the task of the contemporary business employee increasingly demands obtaining and working with information. In business environments, where the overriding goal is the economic progress of the company, information seeking must take place in rapidly changing, complex situations. The new business professional is not just someone familiar with the latest in management techniques. It is someone able to obtain, absorb and synthesize relevant information.
- Source
- Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen
-
Yu, L.: Geographic information systems in library reference services : development and challenge (1998)
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- Abstract
- Discusses the concept and function of GIS and compares the use of GIS in libraries with library map collections. Reviews GIS projects in libraries and examines GIS user services and the challenge they pose. Discusses user access to GIS and argues that simplified and varied user interfaces are important to improve user access
- Date
- 17. 1.1999 13:50:22
- Footnote
- Part of an issue devoted to electronic resources and their use in libraries, from the viewpoint of reference services, with an emphasis on the Internet and Geographic Information Systems
-
Rettig, J.: Academic reference service astride a fault line (1993)
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- Abstract
- Reports on a conference held at the Library Institutions Institute March 12-14, 1993 to develop a new model for academic reference services. examines the differing models currently being examined. Suggests elements of future reference work. Examines the effects of the changes and how to bring them about
-
Basch, R.: May I help you? : Customer service beyond. (1990)
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- Abstract
- Analyses the response of a customer service and user's problems. The following on-line services and data basae producers were surveyed: Mead Data Control. DIALOG Information Services, Information Access Company, Data-Star, and NewsNet. Official customer services are provided in a variety of ways. In smaller and geographically dispersed organisations several services sponsor user groups and gatherings.
-
Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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- Abstract
- Reports results of an e-mail questionnaire survey of 161 UK local authorities to determine their use of the WWW for the dissemination of information. Identifies the resons for its adoption, the benefits and disadvantages and the types of information being disseminated by this means. All the Web sites were observed and assessed for relevance and quality and 4 local authorities were used as case studies
- Date
- 10. 1.1999 17:22:49
- Source
- Journal of information science. 24(1998) no.2, S.105-112
-
Feeney, A.: Internet applications : Stumper-L (1993)
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- Abstract
- Describes STUMPERS-L, a electronic mailing list on Internet which provides a forum for reference librarians and other information professionals to find assistance with difficult reference questions. Describes how it was developed and its use
- Source
- Computers in libraries. 13(1993) no.5, S.40-42
