Search (18 results, page 1 of 1)

Rowley, J.: ¬The changing face of current awareness services (1998) 0.08

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Abstract: Presents a state of the art review of current awareness services in 1997 noting: the components of typical current awareness services; the range and types of databases that may be scanned during searches; and the role of feedback and document delivery mechanisms. Includes a checklist of criteria which may be used to evaluate current awreness services, including: database coverage; timeliness and currency; cost; and mechansims for creating and maintaining user SDI profiles. Discusses the main types of current awareness services: contents page services; abstracting and indexing services; and integrated online products (such as Engineering Index's Engineering Village), including SDI. Considers the concept of currency and remarks on the tendency for current awareness services to be products of a producer led rather than a user led culture
Date: 9. 2.1997 18:44:22
22. 2.1999 17:48:45

Rowley, J.: Current awareness in an electronic age (1998) 0.07

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Abstract: Considers the role and nature of current awareness services with particular reference to the impact of electronic media, the Internet and WWW on the 5 basic components of these services: databases; user interest profiles; notifications; feedback and document delivery
Date: 22. 2.1999 17:50:37
Source: Online and CD-ROM review. 22(1998) no.4, S.277-279

Rowley, J.: Managing quality in information services (1996) 0.06

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Abstract: Explores some of the issues associated with the implementation of total quality management (TQM) in the service environment as they might apply to information services. In implementing TQM it is necessary to establish some basic definitions. SERVQUAL is an instrument which has been widely tested as a means of measuring service quality. Reviews briefly the literature concerned with measuring service quality as a forum in which to explore the concept of service quality
Source: Information services and use. 16(1996) no.1, S.51-61

Rowley, J.: Strategic information systems planning (1995) 0.03

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Source: Information services and use. 15(1995) no.1, S.57-66
Theme: Information Resources Management

Rowley, J.: Revolution in current awareness services (1994) 0.02
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Abstract

Reviews the marketplace for existing current awareness services and uses the main features of these products as standards against which to access 3 new current awareness services: Inside Information; SwetScan; and UnCover. Inside Information, from the British Library Document Supply Centre, provides a short listing of the key features of each article in the world's principal scholarly periodicals. Each reference contains a maximum of 1.500 characters and approximately 1 million references are added to the database each year. SwetScan, from Swets Subscription Service covers 7.000 periodical titles and provides title, ISSN, year-volume, some article names, authors, page numbers, and, if the library is a Swets subscriber, the library's subscription number. An avergae of 111.073 references are added to the database each month. UnCover is a collaborative venture between Blackwells and CARL and offers access to a multidisciplinary database based on the holdings of the participating libraries. UnCover differs from the other 2 services in that it was not originally marketed as a current awarenenss service. UnCover covers 14.000 periodicals representing the holdings of participating libraries together with additional titles for which Blackwells act as subscription agents. The main focus of UnCover is speed of document delivery and the intention is to provide a fax of a document within 24 hours or less (and within the hour if the document is stored on optical disc). Concludes that, if these 3 services are successful and lead to wider availability and use of current awareness services in the academic community, this will have a significant impact on libraries and their relationships with end users
Rowley, J.: Knowing your customers (1997) 0.02
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Abstract

Examines some of the key concepts concerned with customers and consumer buying behaviour. Explores the concept of customer for library and information services, and notes the roles of users, influencers and deciders. Many library and information services deal with 'internal' customers. In order to offer an effective service to customers, it is important to identify the benefits sought by different groups or segments, and to understand the consumer decision making process which is important in determining 'purchase' bahaviour and the use of the service
Fisher, S.; Rowley, J.: Management information and library management systems : an overview (1994) 0.02
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Abstract

Management information facilities transform the library management system into a much more effective management tool. Three levels of management can be identified - operational, tactical and strategic - and each of these has its own unique management information needs. Earlier work on the use of management information in libraries and the development of management information systems demonstrates that progress in these areas has been slow. Management information systems comprise three components: facilities for handling ad hoc enquiries; facilities for standard report report generation; and management information modules, or report generators that support the production of user-defined reports. A lsit of standard reports covering acquisitions, cataloguing, circulation control, serials and inter-library loans is provided. The functions of report generators are explored and the nature of enquiry facilities reviewed. Management information tools available in library management systems form a valuable aid in decision making. These should be further exploited and further developed
Rowley, J.; Slack, F.: Information kiosks : a taxonomy (2007) 0.02
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Abstract

Purpose - The purpose of this paper is to propose a multi-dimensional taxonomy for information kiosk-based self service technologies (SSTs). This taxonomy has an important contribution to make to the integration of research and development, in relation to information kiosks. There are aspects that may also be extended to e-service, online service and self-service. Design/methodology/approach - The conceptual context for this work is established by a review of previous literature. This focuses on taxonomies and classification schemes relating to information kiosks, traditional services (p-services) and e-services. A comprehensive database of information kiosk technologies and their applications is constructed. Longitudinal observation of the development of information kiosk technologies is the basis for this and has been extended by web research. Findings - An iterative analysis of the kiosk database defines the nature of service delivery from kiosks, and supports the identification and verification of the dimensions and sub-dimensions of the taxonomy. It is informed by earlier classification schemes and taxonomies in the information kiosk, e-service and p-service literature. Originality/value - This taxonomy has four main dimensions: Location, User, Task and Technology. Sub-dimensions are developed for each of these main dimensions. It can be used to classify all information kiosks.
Rowley, J.; Urquhart, C.: Understanding student information behavior in relation to electronic information services : lessons from longitudinal monitoring and evaluation, part 1 (2007) 0.01
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Abstract

This two-part article establishes a model of the mediating factors that influence student information behavior concerning electronic or digital information sources that support their learning. The first part reviews the literature that underpinned the development of the research methodology for the Joint Information Systems Committee (JISC) User Behavior Monitoring and Evaluation Framework, as well as the literature that has subsequently helped to develop the model over the 5 years the Framework operated in the United Kingdom, in five cycles of research that were adjusted to meet the emerging needs of the JISC at the time. The literature review attempts to synthesize the two main perspectives in the research studies: (a) smallscale studies of student information behavior; and (b) the studies that focus on the quantitative usage of particular electronic information services in universities, often including implications for training and support. As the review indicates, there are gaps in the evidence concerning the browsing and selection strategies of undergraduate students and the interaction of some of the mediating influences on information behavior. The Framework developed a multimethod, qualitative and quantitative methodology for the continued monitoring of user behavior. This article discusses the methods used and the projectmanagement challenges involved, and concludes that at the outset, intended impacts need to be specified carefully, and that funding needs to be committed at that point for a longitudinal study. A research project on information behavior, intended to inform current policymaking on infrastructure provision, is inherently difficult as behavior changes lag behind provision.
Rowley, J.; Johnson, F.; Sbaffi, L.; Frass, W.; Devine, E.: Academics' behaviors and attitudes towards open access publishing in scholarly journals (2017) 0.01
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Abstract

While there is significant progress with policy and a lively debate regarding the potential impact of open access publishing, few studies have examined academics' behavior and attitudes to open access publishing (OAP) in scholarly journals. This article seeks to address this gap through an international and interdisciplinary survey of academics. Issues covered include: use of and intentions regarding OAP, and perceptions regarding advantages and disadvantages of OAP, journal article publication services, peer review, and reuse. Despite reporting engagement in OAP, academics were unsure about their future intentions regarding OAP. Broadly, academics identified the potential for wider circulation as the key advantage of OAP, and were more positive about its benefits than they were negative about its disadvantages. As regards services, rigorous peer review, followed by rapid publication were most valued. Academics reported strong views on reuse of their work; they were relatively happy with noncommercial reuse, but not in favor of commercial reuse, adaptations, and inclusion in anthologies. Comparing science, technology, and medicine with arts, humanities, and social sciences showed a significant difference in attitude on a number of questions, but, in general, the effect size was small, suggesting that attitudes are relatively consistent across the academic community.
Rowley, J.: GENESIS - a new beginning or a new generation (1994) 0.01
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Abstract

GENESIS, from SCG, the supplier of the well established library management system BookshelF, is one of the first library management systems to run as a Windows product with a graphical user interface (GUI), and as such is one of the front runners of the next generation of library management systems. The article commences with a brief review of the characteristics of GUI-based systems and proceeds to examine the characteristics of GENESIS. GENSIS is based on a new database environment but retains the same package of modules a BookshelF: Catalogue, Circulation, Thesuaurs, System Defintions, Acquisistion, Serials, Management reporting and System Administration. The GUI interface is simple and easy to use. GENESIS has many of the the features that will characterise a new generation of library management systems
Rowley, J.: Where is the wisdom that we have lost in knowledge? (2006) 0.01
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Abstract

Purpose - This article aims to define and explore the nature of wisdom, managerial wisdom, organisational wisdom and wisdom management. Design/methodology/approach - The paper draws on some of the diverse writings on wisdom, and explores the relevance of wisdom in the context of knowledge management. Findings - Wisdom has received little attention in the information management and systems, knowledge management and management literature. This is surprising since in this knowledge-based economy the link between data, information and knowledge is seen as pivotal by practitioners, consultants and academics. Originality/value - The article explores the nature of organisational wisdom and identifies a number of areas for further theory-making and empirical investigation.

Rowley, J.; Urquhart, C.: Understanding student information behavior in relation to electronic information services : lessons from longitudinal monitoring and evaluation, part 2 (2007) 0.01

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Rowley, J.: Marketing information systems (1994) 0.01

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Theme: Information Resources Management

Banwell, L.; Ray, K.; Coulson, G.; Urquhart, C.; Lonsdale, R.; Armstrong, C.; Thomas, R.; Spink, S.; Yeoman, A.; Fenton, R.; Rowley, J.: ¬The JISC User Behaviour Monitoring and Evaluation Framework (2004) 0.01
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Abstract

Describes key aspects of the methodology and outcomes of the JISC User Behaviour Monitoring and Evaluation Framework in its first three annual cycles (1999-2002). The Framework was initiated to assure the JISC that their investment in digital content and network infrastructure facilitates use and learning, and to identify barriers and facilitators to the use of electronic information services (EIS). Key Framework outcomes are: a multi-dimensional across sector methodology for the continued monitoring of user behaviour in respect of EIS and the factors that impact on that behaviour; a profile of user behaviour in respect of EIS over the three annual cycles of the Framework; the EIS Diagnostic Toolkit that can be used to benchmark development in the provision and use of EIS in specific disciplines or at specific institutions; a methodology for monitoring, and a profile of the EIS resources available to higher and further education users; and a summary of some of the key issues in their provision. The challenge for the future is the embedding of EIS in curricula and learning experiences.
Bates, J.; Rowley, J.: Social reproduction and exclusion in subject indexing : a comparison of public library OPACs and LibraryThing folksonomy (2011) 0.01
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Abstract

Purpose - The purpose of this paper is to highlight limits to the dominant model of social inclusion under which UK public libraries operate, to analyse how and to what extent processes of socio-cultural exclusion emerge in the subject representation and discoverability of "non-dominant" resources in public library OPACs, and to consider folksonomy as a solution to any issues raised. Design/methodology/approach - The paper first develops a critique of the dominant model of "inclusion" within UK public libraries, drawing on feminist and critical theories of identity. It then considers how this critique overlaps with and offers fresh insights into major debates within subject indexing, and develops a theoretical rationale for considering the potential of folksonomy to intervene in more inclusive subject-indexing design. A user-based critical interpretive methodology which understands OPACs as texts open to multiple interpretations is developed, and a comparative reading of standard OPACs and LibraryThing folksonomy is undertaken to evaluate the discoverability and subject representation of LGBTQ and ethnic minority resources. Findings - LibraryThing folksonomy offers benefits over LCSH subject indexing in the discoverability and representation of LGBTQ resources. However, the folksonomy is dominated by US taggers, and this impacts on the tagging of ethnic minority resources. Folksonomy, like traditional indexing, is found to contain its own biases in worldview and subject representation. Originality/value - The importance of subject indexing in developing inclusive library services is highlighted and a new method for evaluating OPACs is developed.

Rowley, J.: Setting the scene (1994) 0.01

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Source: Information management and technology. 27(1994) no.2, S.62-65

Rowley, J.; Butcher, D.: Is electronic publishing viable? : an analysis of the factors of electronic publishing affecting viability in bibliographic and reference publishing (1995) 0.00
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Abstract

Explores the relationship between costs and pricing strategies in the publishing of print andelectronic documents, with a view to identifying the cost factors that may influence the viability of electronic documents, in the context of reference and bibliographic databases. Presents an overview of the different approaches that publishers can take to the management of the relationship between pricing, costs and value. Discusses 3 categories of costs associated with the production of electronic and print products: database costs; distribution media costs: and overhead costs. In assessing the viability of electronic publishing it is important to recognize that it is not sufficient to seek to identify whether print or electronic documents are the cheaper to produce, but to consider all costs and to view the elctronic product in its context as part of a publishing portfolio

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