-
International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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- Date
- 25. 3.2003 13:22:23
-
Pugh, L.: Change management in information services (2000)
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- Abstract
- Managing change in information services presents an overview of change management and organizational theories. It explores the strategies normally associated with them, and presents real solutions to real problems for services spanning the academic, public and commercial sectors
-
Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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- Abstract
- First published in 1993, this book presents a new process approach to library and information services.
- Date
- 25.11.2005 18:58:22
-
Corrall, S.: Strategic management of information services : a planning handbook (2000)
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- Abstract
- An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through to implementation and improvement. Examines the environment in which planning takes place, and financial management issues.Annotated references to management and information service literature.Includes further reading and index. Sheila Corrall is the University Librarian at the University of Reading. She has worked as an information specialist, manager and consultant in public, and national academic libraries. At the British Library, her roles included policy and planning support to top management and responsibility for a portfolio of revenue-earning services in science, technology, patents and business information.
- RSWK
- Bibliotheksorganisation / Strategisches Management (HBZ)
- Subject
- Bibliotheksorganisation / Strategisches Management (HBZ)
- Theme
- Information Resources Management
-
Daconta, M.C.; Oberst, L.J.; Smith, K.T.: ¬The Semantic Web : A guide to the future of XML, Web services and knowledge management (2003)
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- Date
- 22. 5.2007 10:37:38
- Footnote
- Rez. Amazon: "Die Autoren bezeichnen das Buch im Vorwort als strategischen Führer für Führungskräfte und Entwickler die sich einen Überblick über das Semantic Web und die dahinter stehende Vision machen wollen. Genau diesem Anspruch wird das Buch auch absolut gerecht. Die ersten beiden Kapitel beschreiben die Vision sowie die Möglichkeiten, die sich durch den Einsatz der in den nachfolgenden Kapiteln beschriebenen Techniken bieten. Die Autoren schaffen es anhand vieler praktischer Szenarien (die zwar teilweise meiner Einschätzung nach schon noch in einiger Zukunft liegen, aber die große Vision des ganzen schön vergegenwärtigen) sehr schnell den Leser für die Technik zu begeistern und mehr darüber wissen zu wollen. Die nachfolgenden Kapitel beschreiben die Techniken auf den verschiedenen semantischen Ebenen von XML als Basis für alles weitere, über Web Services, RDF, Taxonomies und Ontologies. Den Autoren gelingt es die beschriebenen Techniken so kurz und prägnant zu erklären, dass sich der Leser danach zumindest ein Bild über die Techniken an sich, sowie über deren komplexes Zusammenspiel machen kann. Auch für Entwickler würde ich das Buch empfehlen, da es einen sehr guten Einstieg in viele doch sehr neue Techniken bietet mit vielen Verweisen auf weitere Literatur. Alles in allem ein sehr gelungenes Buch, das es trotz relativ geringem Umfangs schafft, einen guten Überblick über dieses komplexe Thema zu vermitteln."
- LCSH
- Knowledge management
- Subject
- Knowledge management
-
Kmuche, W.: Strategischer Erfolgsfaktor Wissen : Content Management: der Weg zum erfolgreichen Informationsmanagement (2000)
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- Date
- 19. 7.2002 22:05:14
- Theme
- Information Resources Management
-
Taylor, A.: Engaging with knowledge : emerging concepts in knowledge management (2003)
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- Abstract
- Addresses the knowledge management phenomenon and provides an overview of emerging concepts
- Date
- 2. 2.2003 18:31:22
- Theme
- Information Resources Management
-
Crawford, J.: Evaluation of library and information services (2000)
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- COMPASS
- Information services
- LCSH
- Information services / Evaluation
- Subject
- Information services / Evaluation
Information services
-
Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000)
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- Abstract
- This work tackles one of the fundamental problems of information management - how to get the right information to the right person at the right time. It provides a practical framework to enable information services to gather information from users in order to aid information system design, and to monitor the effectiveness of an information service. This new edition has been fully revised and now has increased coverage of the Internet. The Web raises many problems when it comes to meeting information needs - authority and overload, for example - and these problems make an effective information needs analysis even more crucial. There is a new methodology section on Web log analysis and focus group interviews. Practical advice is given concerning interview technique and an interview schedule is included.
- LCSH
- Information services
- Subject
- Information services
-
Handbook on electronic commerce (2000)
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- Abstract
- The world is undergoing a revolution to a digital economy, with pronounced implications for corporate strategy, marketing, operations, information systems, customer services, global supply-chain management, and product distribution. This handbook examines the aspects of electronic commerce (e-commerce), including electronic storefront, on-line business, consumer interface, business-to-business networking, digital payment, legal issues, information product development, and electronic business models
- Theme
- Information Resources Management
-
Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003)
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- Footnote
- Rez. in: JASIST 55(2004) no.4, S.366-368 (L. Mon): "The early years of the 21st century have been marked in the library community by a sharp increase in "chat reference" Services offered through library Web sites. Variously called "live reference," "virtual reference," or "chat reference," these Services utilize chat, MOO, instant messaging, and other online technologies to extend the live, synchronous interaction of the library reference desk to the Internet. In 2001, Stephen Francoeur found 272 libraries with chat reference Services worldwide, and in June 2003 Bernie Sloan's online listing of chat consortia included 47 consortia, which together represented more than 550 U.S. libraries. (Francoeur, 2001; Sloan, 2003) Jana Ronan's book is the latest entrant among recent works intended to guide librarians in the growing trend of setting up synchronous online "chat reference" services, and provides information about selecting software, setting service policies, conducting training, and managing staffing for a variety of different service configurations. Ronan, who serves as Interactive Reference Coordinator for the George A. Smathers Libraries at the University of Florida, Gainesville, covers the practical aspects of launching and managing chat reference services in 10 chapters, followed by five chapters of individual case studies contributed by other authors who describe chat reference implementations at SUNY Morrisville, Austin Peay State University, Paradise Valley Community College, University of South Florida, and the University of Florida.
Other recent works in this field include Marc Meola and Sam Stormont's 2002 "how to do it manual" for starting and operating live reference services, and Anne Grodzins Lipow's 2003 "handbook" for virtual reference librarians (Meola & Stormont, 2002; Lipow, 2003). As with Ronan's book, each of these is targeted toward librarians who are considering offering live interactive online reference services as part of a digital library presence. While Meola and Stormont provide extensive guidance an adapting chat services to specific staffing configurations and Lipow focuses more deeply an developing staff skills for the chat reference interaction, Ronan's book offers the most comprehensive overview for analyzing and selecting among chat reference software choices. Ronan's first two Chapters are focused an software choices. Chapter 1 describes "basic" software such as Internet Relay Chat (IRC), MOO, instant messaging, and Web-based chat, while Chapter 2 covers "advanced" options such as online distance education courseware and Web-based call center software. In Chapter 3, Ronan discusses the audience for chat reference services. Chapter 4 concerns the criteria for selecting "real time software" appropriate for the library and its users. Chapter 5 explores staffing models of all types, from recruitment of regular staff to work extra hours to outsourcing of chat reference work among vendors, consortia, and independent contractors.
Training techniques are the focus in Chapter 6, including ways to relax trainees and reduce cognitive load as well as to maximize training utility when the software limits the number of logins available. Ronan covers everyday administration and policy issues in Chapters 7 and 8. These include a list of daily routines such as checking that the software is functioning, plus monthly routines of updating statistics, policies, and procedures. Chapter 9 offers guidance an the chat reference interview, which Ronan likens to "information therapy" within an online environment of diminished contextual cues. Marketing and publicity are discussed in Chapter 10, with advice an advertising and publicity campaigns as well as a checklist of 20 promotional strategies for attracting users to a new chat service (p. 165). In the final section of the book, Chapters 11-15 provide individual case studies written by six contributors describing how live different academic libraries have been able to launch and operate chat reference services using a variety of different types of software including instant messaging, MOO, Internet Relay Chat, and call center software. Each case study begins with a statement of the software used, launch date, staffing, and hours of the service, and most include statistical information an chat reference traffic. These final live chapters provide "voices from the front lines" giving details of individual librarians' experiences in launching chat services.
Overall, Ronan's book serves as an excellent guide for librarians interested in launching chat reference services and provides a particularly comprehensive overview of software and considerations for selection and expansion. However, the strong focus an basic hands-on setup, administration, and management may limit the appeal of the book for other readers interested in exploring issues of chat reference service in a larger context-such as whether library schools are adequately preparing the next generation of librarians to function in this new virtual environment, or whether the volume of chat reference traffic sufficiently justifies a refocusing of resources and staffing from e-mail, telephone, and face-to-face service points, especially in a 24/7 context. As chat reference moves beyond text into voice and video, and as the current chat start-ups either disappear or become strongly integrated within digital libraries, there will be a continuing need for writers such as Ronan to move beyond the basics and guide us in considering the next steps and the transformations that online reference services are both creating and reflecting within our libraries and the larger society."
-
Online information services in the social sciences : from practice to need, from need to service (2004)
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- Abstract
- Information professionals are increasingly responsible not only for running traditional information and library services but also for providing an online presence for their organisation. This book shows how best practice in delivering online information services should be based an actual user needs and behaviour. A series of case studies provide real life examples of how social science information is being used in the community. The book then draws an these case studies to outline the main issues facing service providers: such as usability, meta-data and management. The book concludes with a look to the future and how both technological and organisational changes will shape online information services.
- Content
- Key features - Case studies show how - in practical terms - information science issues relate to users' behaviour - The book is written by experts in the field, with each chapter drawing an both case studies and extensive experience in the field - The book can be used as a detailed reference or an overview The Authors The contributors to the book are based at the Institute for Learning and Research Technology, University of Bristol, UK and are responsible for developing and running national online services. The book is edited by Dr Jacobs, an experienced information professional who has worked both in traditional libraries and an national projects and online services. Readership The book is aimed at anyone providing an online service to Chose using social science information, including information officers, librarians and knowledge managers, together with related IT managers and students of LIS at undergraduate and postgraduate level. Contents Section 1 - case studies, describing how information is used in the health, government, academic, trades union, media and other sectors, with particular attention to online information practices. Section 2 - drawing the lessons from the case studies. Section 3 - the major issues facing service providers, including selection, metadata, usability, accessibility, management, and building user skills. Section 4 - the future, covering both technological developments such as the semantic web and portals, and organisational issues such as the changing role of the information professional.
-
St. Clair, G.: Beyond degrees : professional learning for knowledge services (2003)
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- Date
- 11. 6.2004 14:52:22
- Footnote
- Rez. in BuB 56(2004) H.2, S.148-149 (J. Plieninger): "Guy St. Clair wagt mit diesem Buch den ganz großen Wurf, er diskutiert nicht weniger als ein neues Profil für die Informationsberufe, deren Aus- und Fortbildung sowie ein Entwicklungskonzept für das Wissensmanagement in Unternehmen. Im Informationsmanagement ist er als Autor wohl bekannt - er gibt bei Saur die Reihe heraus, in der auch dieses Buch erschienen ist-, im Bibliothekswesen war er für den Bereich der One-Person Librarians (OPL) von Bedeutung, stand er doch in den USA und auch in Deutschland am Anfang deren »Bewegung«. Nun also ein neues Berufsbild und neue Ausbildungsformen als Entwurf, sagen wir gleich: als Utopie. Schauen wir aber ein wenig genauerhin. Zertifizierte Aus- und Fortbildung Am Anfang seiner Überlegungen steht die These, dass keiner der herkömmlichen Informationsberufe - Bibliothekar, Dokumentar und Archivar - den Anforderungen so ganz entspricht, dass auch die Aus- und Fortbildung für diese Berufe im Argen liegt, wie Schließungen von Hochschulen und fortwährende Studiengangs- und Curriculumsrevisionen zeigen. Er versucht daher, den gordischen Knoten zu durchschlagen, indem er einen neuen Beruf des »Knowledge Workers« konzipiert, der sich aus der Konvergenz des Informationsmanage ments, Wissensmanagements und des strategischen, arbeitsorientierten Lernens ergeben soll. Obwohl er zu Anfang neben Spezialbibliotheken auch wissenschaftliche und Offentliche Bibliotheken diskutiert, beziehen sich seine späteren Überlegungen vor allem auf die Spezial- und hier insbesondere auf die Firmenbibliotheken beziehungsweise -informationszentren. Und auch hier sind es weniger die kleinen und mittleren Firmen mit ihren One-Person Libraries als die großen Firmen mit umfangreicheren Informationsdienstleistungseinheiten, auf die seine Überlegungen passen. Bei ihnen soll, ähnlich den Firmen-»Universitäten«, wie wir sie bereits von großen Konzernen her kennen, ein »Knowledge Services Learning Institute« implementiert werden, das die Ausund Fortbildung für die im Informationssektor Beschäftigten organisieren und zertifizierte Kurse und Abschlüsse anbieten soll.
Dadurch wäre gewährleistet, dass die Aus- und Fortbildung nahe an den aktuellen Bedürfnissen der Arbeitsstelle und doch nach hohem Standard durchgeführtwird. Für die Zertifizierung der Kurse und Abschlüsse soll ein unabhängiges, internationales »Knowledge Council« eingerichtetwerden, das neben der Zertifi-zierung auch Forschung betreiben und einen Austausch ermöglichen soll. Es werden also internationale Standards angestrebt, die die Qualitätssicherung und Vergleichbarkeit der bei den lokalen Trägern angesiedelten Fortbildung gewährleisten sollen. Konzept fiir große Verhältnisse Das Ziel dieses Konzepts ist die Einführung eines Systems des professionellen Lernens für Wissensarbeiter, das der Wissensentwicklung und der Wissensverteilung (»Knowledge Development and Knowledge Sharing«) im Unternehmen direkt zugute kommen soll. Ziel soll ein exzellenter Service im Wissensmanagement sein und ein sich selbst verstärkender Prozess des Lernens der Organisation in Gang gebrachtwerden. Man könnte St. Clair vorwerfen, dass seine mit vielen Zitaten aus der Managementliteratur versehenen Überlegungen nicht konkret genug seien, er möchte aber erklärtermaßen erst einmal einen Rahmen abstecken, in dem so etwas funktionieren könnte. Und das macht er gut: In den Kapiteln, in denen es um die Einführung des Lernzentrums geht, werden knüppeldick strategische Hinweise samt Checklisten gegeben, wie man das innerhalb der Firma angehen kann, um ein solches Projekt einzuführen. Am Anfang der Konzeption steht beispielsweise ein »LearningAudit«, der ähnlich dem aus dem Bibliotheksmanagement bekannten »Information Audit« die Bedürfnisse und Strukturen im Aus- und Fortbildung erhebt. Und da St. Clair Management aus dem Effeff kann, sind auch die folgenden Schritte hervorragend beschrieben. Die Vision und ihre Umsetzung kann also sehr gut nachvollzogen werden.
- Series
- Information Services Management Series
-
Abramowicz, W.; Klaczynski, P.J.; Wecel, K.: Filtering the Web to feed data warehouses (2002)
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- Abstract
- Information is a key factor in business today, and data warehousing has become a major activity in the development and management of information systems to support the proper flow of information. Unfortunately, the majority of information systems are based an structured information stored in organizational databases, which means that the company is isolated from the business environment by concentrating an their internal data sources only. It is therefore vital that organizations take advantage of external business information, which can be retrieved from Internet services and mechanically organized within the existing information structures. Such a continuously extending integrated collection of documents and data could facilitate decision-making processes in the organization.
- Theme
- Information Resources Management
-
Lancaster, F.W.: Indexing and abstracting in theory and practice (2003)
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- Content
- Covers: indexing principles and practice; precoordinate indexes; consistency and quality of indexing; types and functions of abstracts; writing an abstract; evaluation theory and practice; approaches used in indexing and abstracting services; indexing enhancement; natural language in information retrieval; indexing and abstracting of imaginative works; databases of images and sound; automatic indexing and abstracting; the future of indexing and abstracting services
- Footnote
- Rez. in: JASIST 57(2006) no.1, S.144-145 (H. Saggion): "... This volume is a very valuable source of information for not only students and professionals in library and information science but also for individuals and institutions involved in knowledge management and organization activities. Because of its broad coverage of the information science topic, teachers will find the contents of this book useful for courses in the areas of information technology, digital as well as traditional libraries, and information science in general."
-
Dewey, M.: Dewey Decimal Classification and relative index (2003)
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- Footnote
- Rez. in: Knowledge organization 31(2004) no.2, S.112-114 (M.P. Satija) : "With nearly 130 years of eventful and checkered history, the Dewey Decimal Classification (DDC) is the oldest living yet thriving modern library classification. Having undergone 21 revisions, it is the most applied library classification structure all over the world. Apart from its use in libraries in more than 135 countries across six continents, many national and trade bibliographies use it for content organization. Furthermore, it is now making successful forays into the world of electronic documents and networked information. The print version of the 22nd edition was released in September 2003, two months later than the scheduled time of July 2003, and two months after the release of the electronic version, WebDewey. The period between print editions now seems settled to seven years as a matter of policy. As WebDewey, an the other hand, is updated an a quarterly basis, what really constitutes a new edition is problematic; edition is rolling, always in a flux without much fixity. The last half century, and more specifically the tenure of Benjamin A. Custer as editor (1956-1980; Editions 16-19), has been an era of structural changes in the DDC, backed by professional management and organizational planning. Custer was instrumental in not only resuscitating the system, but also in putting DDC back an the path of progress. His able successor, Dr. John P. Comaromi, edited the 20`h edition (1989) and ushered in a period of simplification and consolidation. Following the acquisition of Forest Press by OCLC in 1988, much more research has gone into making new editions of the DDC. The OCLC Office of Research has involved itself in classification research, especially in the harmonization of various knowledge classification systems and mapping of DDC numbers to subject headings, above all to make DDC capable of organizing electronic information of every sort. The acquisition of DDC by OCLC has also inaugurated an era of new products and services, along with organized marketing. DDC21 (1996) was a product of high IT, and the 22nd edition can safely be termed a child of network technology. It is indeed the first edition produced in the web environment. To stay abreast of current developments an knowledge practices, the editors relied an the Internet and electronic databases for new topics and terms. Editors and policy makes got constant feedback and suggestions via the Internet to add new features and to achieve accuracy and efficiency. In addition to the feedback and expert advice, this edition, as usual, is based an actual classification of three quarters of a million current books in the Decimal Classification Division of the Library of Congress since 1996.
WebDewey (2003) and Abridged WebDewey (2004) are now only available an the Internet to licensed users. WebDewey is an enhanced version of the Dewey database of terms and numbers available in the print edition. Updated quarterly, it is only accessible via the Internet an an annual subscription basis. It provides much more facilities including key words navigation. Annotation feature allows cIassifiers to add and share notes about local classification changes. WebDewey is available within the full OCLC cataloguing services environment. It provides many access points with many search and browse Indexes. It makes the location of Dewey numbers an "easy" game. The annually updated Dewey for Windows an CD ceased publication in 2001; this decision may hurt the libraries in developing countries where the Internet, due to poor telecommunication infrastructure and unreliable services, is not easily accessible.
Changes DDC22 is the second edition prepared by Joan S. Mitchell who took over as editor in 1993. It carries forward the policies and improvements started in DDC21, especially the onslaught an the Christian and western cultural blas in the schedules and tables. The plan for reducing Christian blas in 200 Religion, initiated in DDC21, has now been completed, with some additional provisions in 296 and 297. An outstanding change has been the abrogation of Table 7 Persons. The functions of Table 7 are now filled by using T1-08 and whatever notation is appropriate from 011-999. There are at least six places in the tables and 12 places in the schedules where the use of T7 was prescribed; what good the abolition of T7 has produced is not clear. In fact, it does make number building in some cases a bit circuitous, especially while using Table 3C. It has also resulted in the reuse of many DDC 21 numbers with new meanings. However, some numbers remain the same e.g., Social customs of artists 390.47 (both in DDC21 and DDC22). A few numbers have also become shorter in length. In compliance with the recommendations of D'Elia's survey, all works relating to directories of travel facilities such as hotels, lodges, Motels, inns, have been shifted to 910.46 and to 913/919 whereas 647.94 continues to be in place for general information about hotels. A common practice in previous editions, that is full class or extensive revisions (phoenix schedules), appear to have been discontinued in the preparation of DDC22. But minor changes are numerous. There are more than one thousand relocations and discontiuations of class numbers. Some 40 numbers have been reused. ... However, all these changes are not those projected as slated changes for DDC22 in the DDC21 (1996), namely in 520 Astronomy, 355-359 Military science, 636-639 Animal husbandry and 690 Buildings. Obviously the switch over to the DDC 22 will put less strain an libraries. There has been considerable improvement in the manual, now shifted to volume 1 of the print edition (pp. 1-182). Notes in the manual have been shortened by removing redundant information and by dividing them into smaller sections. Some information from the manual has been transferred to the schedules and tables, in the form of notes. The manual is now clearer and easier to read. Flow Charts, built-in numbers, and see also references should help classifiers achieve greater consistency. The relative index has been beefed up. With its 928 pages, it is 333 pages longer than the previous one, including new built-in numbers and many additional terms. The entry vocabulary is wide-based and current. DDC 22, the first edition of this millennium, has kept pace with the fast changing information environment to map and organize it squarely. To quote our friends at OCLC: knowledge is a big world, and they have organized it."
- Object
- DDC-22
-
Multimedia content and the Semantic Web : methods, standards, and tools (2005)
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- Classification
- 006.7 22
- Date
- 7. 3.2007 19:30:22
- DDC
- 006.7 22
- Footnote
- The final part of the book discusses research in multimedia content management systems and the semantic web, and presents examples and applications for semantic multimedia analysis in search and retrieval systems. These chapters describe example systems in which current projects have been implemented, and include extensive results and real demonstrations. For example, real case scenarios such as ECommerce medical applications and Web services have been introduced. Topics in natural language, speech and image processing techniques and their application for multimedia indexing, and content-based retrieval have been elaborated upon with extensive examples and deployment methods. The editors of the book themselves provide the readers with a chapter about their latest research results on knowledge-based multimedia content indexing and retrieval. Some interesting applications for multimedia content and the semantic web are introduced. Applications that have taken advantage of the metadata provided by MPEG7 in order to realize advance-access services for multimedia content have been provided. The applications discussed in the third part of the book provide useful guidance to researchers and practitioners properly planning to implement semantic multimedia analysis techniques in new research and development projects in both academia and industry. A fourth part should be added to this book: performance measurements for integrated approaches of multimedia analysis and the semantic web. Performance of the semantic approach is a very sophisticated issue and requires extensive elaboration and effort. Measuring the semantic search is an ongoing research area; several chapters concerning performance measurement and analysis would be required to adequately cover this area and introduce it to readers."
-
Hughes, C.: Modern records management : key skills and core competencies (2005)
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- Content
- Key Features - Fills the gap in the literature addressing competencies for records managers - Emerging legislation and regulatory frameworks and recent corporate scandals haue provided opportunities for records managers to increase their profile and involvement at the strategic level of their organisation. This book provides information an the required competencies to support and enable this higher profile - The author is a highly experienced practitioner, and also has a post-graduate qualification in the area - The use of case studies of practicing records managers provides real-life examples of the diversity of the contemporary records manager The Author Ceri Hughes is Associate Director of Global Knowledge Management at KPMG Financial Advisory Services. She is an active member of the Records Management Society of Great Britain, served four years an the Society's executive and is currently the Immediate Past Chair, having chaired the Society 2001-2003. Readership Records management and knowledge management practitioners. Data protection/Privacy/ Freedom of Information professionals. Information management sector training professionals. Records management students Contents Part 1: The role of the records manager - Records management in the modern environment: Records managers-'basement to boardroom': evaluating the range of roles: Records management in the knowledge economy Part 2: Skills and competencies - Core competencies: Core skills: Adding value Part 3: Records management and career progression - Continuing professional development: Higher education: Professional networks: Continuing career development Part 4: Conclusions - Conclusion: Useful directory
-
New technologies and reference services (2000)
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- Abstract
- This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services shows how to provide needed services using videoconferencing, interactive classrooms, drop-in seminars, and required courses. It also discusses the other implications of new technologies, including developing trends in publishing, copyright issues, collection strategies, and decentralizing library reference services.
-
Reference and information services : an introduction (2001)
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- LCSH
- Reference services (Libraries)
Information services
- Subject
- Reference services (Libraries)
Information services
