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Head, M.C.; Marcella, R.: ¬A testing question : the quality of reference services in Scottish public libraries (1993)
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- Abstract
- Discusses the results of an unobtrusive test of Scottish public library reference services, carried out by students of the School of Librarianship, Robert Gordon University, which indicate that, despite a marginal improvement on previous surveys, there is still cause for concern about the quality of response to enquiries. Major problems found include: little attempt to investigate information need; poorly formulated search strategies; failure to exploit fully on site resources; and lack of evaluation of client satisfaction
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Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995)
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- Abstract
- Reports on the 2nd of 2 studies using unobtrusive testing of public library reference services in Scotland by students at Robert Gordon University in Aberdeen. For this survey, a specific item of business information on a well known Scottish company was requested at various public libraries. Discusses the results of the survey under the following headings: physical location and setting of issue desk; staff attitude; response to the enquiry; reference interview; search strategy and execution; advice/information offered; and assessment of the quality of the information provided
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Marcella, R.; Baxter, G.: ¬The information needs and the information seeking behaviour of a national sample of the population in the United Kingdom, with special reference to needs related to citizenship (1999)
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Marcella, R.: Women on the Web : a critical appraisal of a sample reflecting the range and content of women's sites on the Internet, with particular reference to the support of women's interaction and participation (2002)
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Marcella, R.; Baxter, G.: Information need, information seeking behaviour and participation, with special reference to needs related to citizenship : results of a national survey (2000)
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Marcella, R.; Newton, R.: ¬A new manual of classification (1994)
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- Footnote
- Rez. in: Knowledge organization 22(1995) no.3/4, S.178-179 (M.P. Satija); Journal of documentation 51(1995) no.4, S.437-439 (R. Brunt)
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Marcella, R.; Baxter, G.: ¬The citizenship information needs of the UK public : the quest for representativeness in methodological approach (1999)
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- Date
- 22. 3.2002 8:53:04
