Search (8 results, page 1 of 1)

Westbrook, L.: Evaluating reference : an introductory overview of qualitative methods (1990) 0.12

0.12428282 = product of:
  0.24856564 = sum of:
    0.19299784 = weight(_text_:reference in 4622) [ClassicSimilarity], result of:
      0.19299784 = score(doc=4622,freq=4.0), product of:
        0.18975449 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.04664141 = queryNorm
        1.0170923 = fieldWeight in 4622, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.125 = fieldNorm(doc=4622)
    0.055567794 = product of:
      0.11113559 = sum of:
        0.11113559 = weight(_text_:services in 4622) [ClassicSimilarity], result of:
          0.11113559 = score(doc=4622,freq=2.0), product of:
            0.1712379 = queryWeight, product of:
              3.6713707 = idf(docFreq=3057, maxDocs=44218)
              0.04664141 = queryNorm
            0.6490128 = fieldWeight in 4622, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.6713707 = idf(docFreq=3057, maxDocs=44218)
              0.125 = fieldNorm(doc=4622)
      0.5 = coord(1/2)
  0.5 = coord(2/4)

Source: Reference services review. 18(1990), S.73-78

Westbrook, L.; DeDecker, S.: Supporting user needs and skills to minimize library anxiety : considerations for academic libraries (1993) 0.07

0.072985224 = product of:
  0.14597045 = sum of:
    0.118186556 = weight(_text_:reference in 7620) [ClassicSimilarity], result of:
      0.118186556 = score(doc=7620,freq=6.0), product of:
        0.18975449 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.04664141 = queryNorm
        0.62283933 = fieldWeight in 7620, product of:
          2.4494898 = tf(freq=6.0), with freq of:
            6.0 = termFreq=6.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.0625 = fieldNorm(doc=7620)
    0.027783897 = product of:
      0.055567794 = sum of:
        0.055567794 = weight(_text_:services in 7620) [ClassicSimilarity], result of:
          0.055567794 = score(doc=7620,freq=2.0), product of:
            0.1712379 = queryWeight, product of:
              3.6713707 = idf(docFreq=3057, maxDocs=44218)
              0.04664141 = queryNorm
            0.3245064 = fieldWeight in 7620, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.6713707 = idf(docFreq=3057, maxDocs=44218)
              0.0625 = fieldNorm(doc=7620)
      0.5 = coord(1/2)
  0.5 = coord(2/4)

Abstract: Academic reference and instruction librarians are committed to providing excellent and appropriate service to their library users. However, the increasing diversity of users in today's academic libraries, coupled with the overwhelming amount of information available in a variety of formats, orften form barriers which prevent users from feeling sufficiently comfortable in approaching the reference desk to ask for assistance. Guidelines are suggested for use by academic librarians in evaluating facilities, services and staff in their libraries to assess their effectiveness in welcoming users and validating their information needs
Source: Reference librarian. 1993, no.40, S.43-51

Westbrook, L.; DeDecker, S.: Supporting user needs and skills to minimize library anxiety : considerations for academic libraries (1993) 0.06

0.06214141 = product of:
  0.12428282 = sum of:
    0.09649892 = weight(_text_:reference in 6696) [ClassicSimilarity], result of:
      0.09649892 = score(doc=6696,freq=4.0), product of:
        0.18975449 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.04664141 = queryNorm
        0.5085462 = fieldWeight in 6696, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.0625 = fieldNorm(doc=6696)
    0.027783897 = product of:
      0.055567794 = sum of:
        0.055567794 = weight(_text_:services in 6696) [ClassicSimilarity], result of:
          0.055567794 = score(doc=6696,freq=2.0), product of:
            0.1712379 = queryWeight, product of:
              3.6713707 = idf(docFreq=3057, maxDocs=44218)
              0.04664141 = queryNorm
            0.3245064 = fieldWeight in 6696, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.6713707 = idf(docFreq=3057, maxDocs=44218)
              0.0625 = fieldNorm(doc=6696)
      0.5 = coord(1/2)
  0.5 = coord(2/4)

Abstract: The increasing diversity of users in today's academic libraries, coupled with the overwhelming amount of information available in a variety of formats, often forms barriers which prevent users from feeling sufficiently comfortable in approaching the reference desk to ask for assistance. Suggests guidelines for use by academic librarians in evaluating facilities, services and staff in their libraries to assess their effectiveness in welcoming users and validating their information needs
Source: Reference librarian. 1993, no.40, S.43-51

Westbrook, L.: Unanswerable questions at the IPL : user expectations of e-mail reference (2009) 0.03
```
0.026115786 = product of:
  0.104463145 = sum of:
    0.104463145 = weight(_text_:reference in 2841) [ClassicSimilarity], result of:
      0.104463145 = score(doc=2841,freq=12.0), product of:
        0.18975449 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.04664141 = queryNorm
        0.5505174 = fieldWeight in 2841, product of:
          3.4641016 = tf(freq=12.0), with freq of:
            12.0 = termFreq=12.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.0390625 = fieldNorm(doc=2841)
  0.25 = coord(1/4)
```
Abstract

Purpose - In a 31-month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were "out of scope". This paper aims to analyze the questions as artifacts of users' expectations to better chart the distinction between user and librarian views of reference service. Design/methodology/approach - Each question is examined to identify two user expectations, i.e. what kinds of information librarians could provide and what kinds of needs librarians could help meet. Emergent coding with a code-recode rate of 97 per cent identifies 23 types of expected librarian assistance and 28 characteristics of expected applications of that assistance. Findings - Users expect IPL librarians to provide personal advice, analysis, facts, procedures, instruction, technology guidance and evaluation. IPL librarians are expected to help users in making decisions, solving problems, completing processes and developing understanding. Research limitations/implications - Limitations include the use of a single coder and the use of single institution's data set. Mapping these user expectations suggests a need for librarians to consider further development of reference service in terms of its judgment, form, and involvement parameters. Practical implications - Reference service policies and training should be examined to enhance librarians' abilities to consider judgment, form, and involvement parameters primarily from the user's perspective. Originality/value - This paper analyzes that which is rarely seen, i.e. e-mail reference questions which are considered beyond the scope of service. Additionally, the IPL question pool provides a broader range of user mental models than would be found in any geographically bound institution.
Westbrook, L.: Digital information support for domestic violence victims (2007) 0.02
```
0.02110914 = product of:
  0.08443656 = sum of:
    0.08443656 = weight(_text_:reference in 146) [ClassicSimilarity], result of:
      0.08443656 = score(doc=146,freq=4.0), product of:
        0.18975449 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.04664141 = queryNorm
        0.4449779 = fieldWeight in 146, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.0546875 = fieldNorm(doc=146)
  0.25 = coord(1/4)
```
Abstract

With domestic violence directly impacting over 5 million victims in the United States annually, the growing e-health and e-government networks are developing digitally based resources for both victims and those who aid them. The well-established community information and referral role of public libraries dovetails with this digital referral network model; however, no study of the actual service provided by public libraries is available. This examination of e-mail reference responses to requests for safe-house contact information revealed major gaps in cyber-safety awareness and uneven implementation of professional standards for virtual reference service. Implications for information system design, professional standards, education, and future research are discussed.

Westbrook, L.: User needs (1997) 0.01

0.012638534 = product of:
  0.050554138 = sum of:
    0.050554138 = product of:
      0.101108275 = sum of:
        0.101108275 = weight(_text_:22 in 5613) [ClassicSimilarity], result of:
          0.101108275 = score(doc=5613,freq=2.0), product of:
            0.16333027 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04664141 = queryNorm
            0.61904186 = fieldWeight in 5613, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.125 = fieldNorm(doc=5613)
      0.5 = coord(1/2)
  0.25 = coord(1/4)

Source: Encyclopedia of library and information science. Vol.59, [=Suppl.22]

Westbrook, L.: Information myths and intimate partner violence : sources, contexts, and consequences (2009) 0.01

0.0055293585 = product of:
  0.022117434 = sum of:
    0.022117434 = product of:
      0.04423487 = sum of:
        0.04423487 = weight(_text_:22 in 2790) [ClassicSimilarity], result of:
          0.04423487 = score(doc=2790,freq=2.0), product of:
            0.16333027 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04664141 = queryNorm
            0.2708308 = fieldWeight in 2790, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0546875 = fieldNorm(doc=2790)
      0.5 = coord(1/2)
  0.25 = coord(1/4)

Date: 22. 3.2009 19:16:44

Davenport, D.D.; Richey, J.; Westbrook, L.: E-government access to social service information: State web resources for domestic violence survivors (2008) 0.00
```
0.004341234 = product of:
  0.017364936 = sum of:
    0.017364936 = product of:
      0.034729872 = sum of:
        0.034729872 = weight(_text_:services in 1716) [ClassicSimilarity], result of:
          0.034729872 = score(doc=1716,freq=2.0), product of:
            0.1712379 = queryWeight, product of:
              3.6713707 = idf(docFreq=3057, maxDocs=44218)
              0.04664141 = queryNorm
            0.2028165 = fieldWeight in 1716, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.6713707 = idf(docFreq=3057, maxDocs=44218)
              0.0390625 = fieldNorm(doc=1716)
      0.5 = coord(1/2)
  0.25 = coord(1/4)
```
Abstract

This study provides the first nationwide analysis of states' e-government support for domestic violence (DV) survivors, identifying characteristics and patterns of domestic violence content and access to this content on all state government Web sites (50 states plus the District of Columbia). Using a systematic examination of click paths and site search results, DV content was located, examined, and codified in terms of information type (e.g., shelter access), accessibility (e.g., language), and type of authoring agency (e.g., law enforcement). General DV resources such as hotline/referral services were more prevalent than content related to specific needs such as child custody. States provide substantially more information on immediate emergency needs, which are actually met at the local level, than on intermediate or long-term support. Accessibility was hampered by both cognitive concerns (e.g., English-only sites) and affective concerns (e.g., a tone which focused on data transmission rather than on information use). Legal/law enforcement agencies rather than social service or medical agencies consistently provided the most information as well as the largest numbers of connections to other sites, both within and beyond the state government site.

Search (8 results, page 1 of 1)

Authors

Years

Themes