-
Zink, D.: Monitoring user search success through transaction log analysis : the WolfPAC example (1991)
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- Source
- Reference services review. 19(1991), S.49-56
-
Song, Y.-S.: International business students : a study on their use of electronic library services (2004)
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- Abstract
- This study seeks to explore and report international business students' perceptions and expectations of electronic library services at the University of Illinois at Urbana-Champaign. A total of 143 international business students an campus volunteered to fill out a survey. The results were analyzed using descriptive statistics as weIl as inferential statistics such as t-tests and correlation. A significant portion of international business students has no prior experience with electronic library services in their home countries. Moreover, about a half of international business students go to libraries other than the Business and Economics Library, partly because they provide better environment for study. Although electronic resources are available without the constraint of location, providing reference services for those who do not use the Business and Economics Library becomes a challenge. Virtual reference is an excellent tool, but most international business students do not see it as an important library service. Based an the results, implications for information literacy and virtual reference service are discussed.
- Source
- Reference services review. 32(2004) no.4, S.367-373
-
Atkinson, J.D.; Figueroa, M.: Information seeking behaviour of business students : a research study (1997)
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- Abstract
- Investigates library use and research behaviour of business students at California State University at San Marcos. A sample of 68 graduate and 91 undergraduate students were surveyed and observed for their behaviour in 3 conceptual domains: query formulation and task assignments, prereference process expectations and post reference process responses. Participant observations confirmed many of the student attitudes revealed in the survey
- Footnote
- Contribution to an issue devoted to business reference services and sources: how end users and librarians work together
- Source
- Reference librarian. 1997, no.58, S.59-73
-
Brown, F.L.: What users know and why they know it : an examination of search behavior and search service rules (1999)
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- Source
- Internet reference services quarterly. 4(1999) no.4, S.57-73
-
Hsieh, Y.-s.: ¬A study on the users' perception to the body language of reference librarians (1997)
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- Abstract
- Reports results of a questionnaire survey, the main purpose of which was to study and understand library users' perceptions of reference librarians' body language and its influence on the users' satisfaction of the reference interviews. The aim was to improve the overall quality of reference services. The study was undertaken in the National Yang-Ming University Library and involved 162 data samples. Describes the statistical methods used and the content analysis applied to the analysis of the data. Findings indicate that users prefer librarians' to adopt an approachable mode: arms relaxed; frequent eye contact; greeting users with a smile; hands unoccupied, and with appropriate hand gestures. Contrarily, preoccupation mode: with arms crossed; frowning; and hands busy with work; conveys an unfriendly message to library users. Concludes that the findings could be a valuable tool for reference librarians to develop their interviewing techniques in terms of body language and so improve the quality of referecne services
-
Palmquist, R.A.; Kim, K.-S.: Modeling the users of information systems : some theories and methods (1998)
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- Footnote
- Part of an issue devoted to electronic resources and their use in libraries, from the viewpoint of reference services, with an emphasis on the Internet and Geographic Information Systems
- Source
- Reference librarian. 1998, no.60, S.3-25
-
Ray, K.L.; Long, M.S.: Analyzing search styles of patrons and staff : a replicative study of two university libraries (1997)
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- Abstract
- Librarians at the University of the Pacific, California (UOP) designed a replication of an earlier transaction log study carried out at Adelphi University, New York (LRTS 38(1994) no.3, S.293-305). It was hypothesized that library staff would use a feature that allows the searcher to limit a search by location or material type more often than users. It was also hypothesized that library staff and reference librarians would have a higher success rate than public users. The third hypothesis was that UOP users would perform keyword searches more often than library staff. Studies were conducted in 1995 in 1996 to test these hypotheses to provide comparative data on the search styles of users and staff. Searches of the INNOPAC database, using transaction logs, were performed by 4 terminal groups: public users, technical services staff, public services staff, and reference librarians. It was discovered that replicating a study is not nearly as straightforward as was initially thought. It was also found to be surprisingly difficult to compare year to year data at the same institution; primarily due to a continually changing technological environment
- Source
- Library resources and technical services. 41(1997) no.3, S.210-235
-
Snavely, L.; Clark, K.: What users really think : how they see and find serials in the arts and sciences (1996)
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- Abstract
- New users encounter numerous stumbling blocks in their search for periodicals, including use of indexes; understanding the citation; searching the online catalogue for the periodical record; interpreting the periodicals holdings; and finally locating the item on the shelf. Each step presents problems that users bring to the reference desk. Suggests user oriented solutions relating to cataloguing practices, screen design, and linking local holdings to periodical databases. Increased collaboration between librarians and those creating the records and providing the access is essential for meeting end user needs
- Source
- Library resources and technical services. 40(1996) no.1, S.49-51,54-60
-
Murfin, M.E.: Evaluation of reference service by user report of success (1995)
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- Abstract
- The history of user evaluation of reference service is traced and related to other methods of reference evaluation, including librarian self report of success, behavioral guidelines, and ubobtrusive observation. The evidence to be derived from presently available user evaluations is considered in the light of criteria for a reference evaluation instrument. Concludes that reference success cannot be explained by any one group of factors, and that the best evaluation will utilize many methods
- Source
- Reference librarian. 1995, nos.49/50, S.229-241
-
Hsieh, Y.-s.: ¬A study on the users' perception to the body language of reference librarians (1997)
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- Abstract
- Part 2 of an article reporting results of a questionnaire survey of library users' perceptions of reference librarians' body language aims and its influence on the users' satisfaction of the reference interviews
-
Thorne, R.; Whitlatch, J.B.: Patron online catalog success (1994)
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- Abstract
- The project explored the ways in which the online catalogue contributes, or does not contribute to the success of library users. Key issues examined included: whether students are really getting appropriate assistance when using the online catalogue; the most common searching successes and failures observed for people using the online catalogue without staff assistance; and the effectiveness of online catalogue use by librarians providing reference assistance compared to other sources (reference books, electronic and printed indexes). Reviews relevant studies of online catalogues and reference success and describes the methodology and results of 3 different online catalogue studies: the Reference Assessment Survey; the online catalogue study of unassisted users; and the document availability study; all conducted at San José State University Library; California, using the Reference Transaction Assessment Instrument. Considers the implications of the results for reference practice and study methodology
-
He, P.W.; Jacobson, T.E.: What are they doing with the Internet? : A study of user information seeking behaviors (1996)
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- Source
- Internet reference services quarterly. 1(1996) no.1, S.31-51
-
Atlas, M.C.; Little, K.R.; Purcell, M.O.: Flip charts at the OPAC : using transaction log analysis to judge their effectiveness (1997)
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- Source
- Reference and user services quarterly. 37(1997) no.1, S.63-69
-
Nahl, D.: Ethnography of novices' first use of Web search engines : affective control in cognitive processing (1998)
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- Source
- Internet reference services quarterly. 3(1998) no.2, S.51-72
-
Nelson, J.L.: ¬An analysis of transaction logs to evaluate the educational needs of end users (1992)
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- Source
- Medical reference services quarterly. 11(1992) no.4, S.11-21
-
Heller, L.: Ergebnisse der Benutzerumfrage "Literaturverwaltung - Was ich benutze und was ich brauche", TIB/UB Hannover 2011 (2011)
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- Abstract
- Raw data set (in CSV format) of a user survey about usage and needs regarding reference management software (like Endnote, Zotero, Citavi) in germany 2011. Participants were mainly college students, librarians, and other users of reference management software.
-
Moulaison, H.L.: OPAC queries at a medium-sized academic library : a transaction log analysis (2008)
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- Date
- 10. 9.2000 17:38:22
- Source
- Library resources and technical services. 52(2008) no.4, S.230-237
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Drabenstott, K.M.; Simcox, S.; Fenton, E.G.: End-user understanding of subject headings in library catalogs (1999)
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- Date
- 10. 9.2000 17:38:22
- Source
- Library resources and technical services. 43(1999) no.3, S.140-160
-
Senzig, D.: Library catalogs for library users (1984)
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- Source
- Reference quarterly. 24(1984), S.37-42
-
Bucknall, T.; Mangrum, R.: U-search : a user study of the CD-ROM service at the University of North Carolina at Chapel Hill (1992)
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- Abstract
- Members of the reference staff of the North Carolina University at Chapel Hill, Davis Library, conducted a month-long electronic survey of users of the U-search CD-ROM service in spring 91. Evaluates the 1.135 responses to a variety of questions pertaining to public service issues, user attitudes towards CD-ROM searching, and the place of CD-ROM within the overall research strategy
