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"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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- Date
- 22. 2.2008 14:05:48
- Imprint
- Wiesbaden : Dinges u. Frick
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Teaching Library : eine Kernaufgabe für Bibliotheken (2007)
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- Editor
- Krauß-Leichert, U.
Subjects
- Auskunftsdienst / Qualitätsatandards / München / Stadtbibliothek (ÖVK) 1
- Auskunftsdienst / Stressbewältigung (ÖVK) 1
- Auskunftsinterview / Face-to-Face-Interaktion (ÖVK) 1
- Auskunftsstandards / Chance-Management-Prozess (ÖVK) 1
- Bibliothek / Auskunftsqualität (ÖVK) 1
- Bibliothek / Benutzerschulung (GBV) 1
- Deutschland / Bibliothek / Auskunftsdienst / Qualitätsmanagement / Aufsatzsammlung 1
- Deutschland / Wissenschaftliche Bibliothek / Lernort / Informationsvermittlung / Medienkompetenz 1
- Deutschland / Öffentliche Bibliothek / Lernort / Informationsvermittlung / Medienkompetenz 1
- Qualitätsmanagement / Bibliotheksbenutzung / Informationsvermittlung (ÖVK) 1
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