-
Zhang, Y.; Jansen, B.J.; Spink, A.: Identification of factors predicting clickthrough in Web searching using neural network analysis (2009)
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- Abstract
- In this research, we aim to identify factors that significantly affect the clickthrough of Web searchers. Our underlying goal is determine more efficient methods to optimize the clickthrough rate. We devise a clickthrough metric for measuring customer satisfaction of search engine results using the number of links visited, number of queries a user submits, and rank of clicked links. We use a neural network to detect the significant influence of searching characteristics on future user clickthrough. Our results show that high occurrences of query reformulation, lengthy searching duration, longer query length, and the higher ranking of prior clicked links correlate positively with future clickthrough. We provide recommendations for leveraging these findings for improving the performance of search engine retrieval and result ranking, along with implications for search engine marketing.
- Date
- 22. 3.2009 17:49:11
- Source
- Journal of the American Society for Information Science and Technology. 60(2009) no.3, S.557-570
-
Zhang, Y.; Liu, J.; Song, S.: ¬The design and evaluation of a nudge-based interface to facilitate consumers' evaluation of online health information credibility (2023)
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- Abstract
- Evaluating the quality of online health information (OHI) is a major challenge facing consumers. We designed PageGraph, an interface that displays quality indicators and associated values for a webpage, based on credibility evaluation models, the nudge theory, and existing empirical research concerning professionals' and consumers' evaluation of OHI quality. A qualitative evaluation of the interface with 16 participants revealed that PageGraph rendered the information and presentation nudges as intended. It provided the participants with easier access to quality indicators, encouraged fresh angles to assess information credibility, provided an evaluation framework, and encouraged validation of initial judgments. We then conducted a quantitative evaluation of the interface involving 60 participants using a between-subject experimental design. The control group used a regular web browser and evaluated the credibility of 12 preselected webpages, whereas the experimental group evaluated the same webpages with the assistance of PageGraph. PageGraph did not significantly influence participants' evaluation results. The results may be attributed to the insufficiency of the saliency and structure of the nudges implemented and the webpage stimuli's lack of sensitivity to the intervention. Future directions for applying nudges to support OHI evaluation were discussed.
- Date
- 22. 6.2023 18:18:34
- Source
- Journal of the Association for Information Science and Technology. 74(2023) no.7, S.828-845
-
Zhang, X.; Fang, Y.; He, W.; Zhang, Y.; Liu, X.: Epistemic motivation, task reflexivity, and knowledge contribution behavior on team wikis : a cross-level moderation model (2019)
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- Abstract
- A cross-level model based on the information processing perspective and trait activation theory was developed and tested in order to investigate the effects of individual-level epistemic motivation and team-level task reflexivity on three different individual contribution behaviors (i.e., adding, deleting, and revising) in the process of knowledge creation on team wikis. Using the Hierarchical Linear Modeling software package and the 2-wave data from 166 individuals in 51 wiki-based teams, we found cross-level interaction effects between individual epistemic motivation and team task reflexivity on different knowledge contribution behaviors on wikis. Epistemic motivation exerted a positive effect on adding, which was strengthened by team task reflexivity. The effect of epistemic motivation on deleting was positive only when task reflexivity was high. In addition, epistemic motivation was strongly positively related to revising, regardless of the level of task reflexivity involved.
- Source
- Journal of the Association for Information Science and Technology. 70(2019) no.5, S.448-461
-
Zhang, M.; Zhang, Y.: Professional organizations in Twittersphere : an empirical study of U.S. library and information science professional organizations-related Tweets (2020)
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- Abstract
- Twitter is utilized by many, including professional businesses and organizations; however, there are very few studies on how other entities interact with these organizations in the Twittersphere. This article presents a study that investigates tweets related to 5 major library and information science (LIS) professional organizations in the United States. This study applies a systematic tweets analysis framework, including descriptive analytics, network analytics, and co-word analysis of hashtags. The findings shed light on user engagement with LIS professional organizations and the trending discussion topics on Twitter, which is valuable for enabling more successful social media use and greater influence.
- Source
- Journal of the Association for Information Science and Technology. 71(2020) no.4, S.491-496
-
Zhang, Y.: ¬The impact of Internet-based electronic resources on formal scholarly communication in the area of library and information science : a citation analysis (1998)
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- Abstract
- Internet based electronic resources are growing dramatically but there have been no empirical studies evaluating the impact of e-sources, as a whole, on formal scholarly communication. reports results of an investigation into how much e-sources have been used in formal scholarly communication, using a case study in the area of Library and Information Science (LIS) during the period 1994 to 1996. 4 citation based indicators were used in the study of the impact measurement. Concludes that, compared with the impact of print sources, the impact of e-sources on formal scholarly communication in LIS is small, as measured by e-sources cited, and does not increase significantly by year even though there is observable growth of these impact across the years. It is found that periodical format is related to the rate of citing e-sources, articles are more likely to cite e-sources than are print priodical articles. However, once authors cite electronic resource, there is no significant difference in the number of references per article by periodical format or by year. Suggests that, at this stage, citing e-sources may depend on authors rather than the periodical format in which authors choose to publish
- Date
- 30. 1.1999 17:22:22
- Source
- Journal of information science. 24(1998) no.4, S.241-254
-
Ku, Y.; Chiu, C.; Zhang, Y.; Chen, H.; Su, H.: Text mining self-disclosing health information for public health service (2014)
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- Abstract
- Understanding specific patterns or knowledge of self-disclosing health information could support public health surveillance and healthcare. This study aimed to develop an analytical framework to identify self-disclosing health information with unusual messages on web forums by leveraging advanced text-mining techniques. To demonstrate the performance of the proposed analytical framework, we conducted an experimental study on 2 major human immunodeficiency virus (HIV)/acquired immune deficiency syndrome (AIDS) forums in Taiwan. The experimental results show that the classification accuracy increased significantly (up to 83.83%) when using features selected by the information gain technique. The results also show the importance of adopting domain-specific features in analyzing unusual messages on web forums. This study has practical implications for the prevention and support of HIV/AIDS healthcare. For example, public health agencies can re-allocate resources and deliver services to people who need help via social media sites. In addition, individuals can also join a social media site to get better suggestions and support from each other.
- Source
- Journal of the Association for Information Science and Technology. 65(2014) no.5, S.928-947
-
Zhang, Y.; Ren, P.; Rijke, M. de: ¬A taxonomy, data set, and benchmark for detecting and classifying malevolent dialogue responses (2021)
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- Abstract
- Conversational interfaces are increasingly popular as a way of connecting people to information. With the increased generative capacity of corpus-based conversational agents comes the need to classify and filter out malevolent responses that are inappropriate in terms of content and dialogue acts. Previous studies on the topic of detecting and classifying inappropriate content are mostly focused on a specific category of malevolence or on single sentences instead of an entire dialogue. We make three contributions to advance research on the malevolent dialogue response detection and classification (MDRDC) task. First, we define the task and present a hierarchical malevolent dialogue taxonomy. Second, we create a labeled multiturn dialogue data set and formulate the MDRDC task as a hierarchical classification task. Last, we apply state-of-the-art text classification methods to the MDRDC task, and report on experiments aimed at assessing the performance of these approaches.
- Source
- Journal of the Association for Information Science and Technology. 72(2021) no.12, S.1477-1497
-
Zhang, Y.: Beyond quality and accessibility : source selection in consumer health information searching (2014)
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- Abstract
- A systematic understanding of factors and criteria that affect consumers' selection of sources for health information is necessary for the design of effective health information services and information systems. However, current studies have overly focused on source attributes as indicators for 2 criteria, source quality and accessibility, and overlooked the role of other factors and criteria that help determine source selection. To fill this gap, guided by decision-making theories and the cognitive perspective to information search, we interviewed 30 participants about their reasons for using a wide range of sources for health information. Additionally, we asked each of them to report a critical incident in which sources were selected to fulfill a specific information need. Based on the analysis of the transcripts, 5 categories of factors were identified as influential to source selection: source-related factors, user-related factors, user-source relationships, characteristics of the problematic situation, and social influences. In addition, about a dozen criteria that mediate the influence of the factors on source-selection decisions were identified, including accessibility, quality, usability, interactivity, relevance, usefulness, familiarity, affection, anonymity, and appropriateness. These results significantly expanded the current understanding of the nature of costs and benefits involved in source-selection decisions, and strongly indicated that a personalized approach is needed for information services and information systems to provide effective access to health information sources for consumers.
- Source
- Journal of the Association for Information Science and Technology. 65(2014) no.5, S.911-927
-
Trace, C.B.; Zhang, Y.; Yi, S.; Williams-Brown, M.Y.: Information practices around genetic testing for ovarian cancer patients (2023)
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- Abstract
- Knowledge of ovarian cancer patients' information practices around cancer genetic testing (GT) is needed to inform interventions that promote patient access to GT-related information. We interviewed 21 ovarian cancer patients and survivors who had GT as part of the treatment process and analyzed the transcripts using the qualitative content analysis method. We found that patients' information practices, manifested in their information-seeking mode, information sources utilized, information assessment, and information use, showed three distinct styles: passive, semi-active, and active. Patients with the passive style primarily received information from clinical sources, encountered information, or delegated information-seeking to family members; they were not inclined to assess information themselves and seldom used it to learn or influence others. Women with semi-active and active styles adopted more active information-seeking modes to approach information, utilized information sources beyond clinical settings, attempted to assess the information found, and actively used it to learn, educate others, or advocate GT to family and friends. Guided by the social ecological model, we found multiple levels of influences, including personal, interpersonal, organizational, community, and societal, acting as motivators or barriers to patients' information practice. Based on these findings, we discussed strategies to promote patient access to GT-related information.
- Source
- Journal of the Association for Information Science and Technology. 74(2023) no.11, S.1265-1281
-
Zhang, Y.; Sun, Y.; Xie, B.: Quality of health information for consumers on the web : a systematic review of indicators, criteria, tools, and evaluation results (2015)
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- Abstract
- The quality of online health information for consumers has been a critical issue that concerns all stakeholders in healthcare. To gain an understanding of how quality is evaluated, this systematic review examined 165 articles in which researchers evaluated the quality of consumer-oriented health information on the web against predefined criteria. It was found that studies typically evaluated quality in relation to the substance and formality of content, as well as to the design of technological platforms. Attention to design, particularly interactivity, privacy, and social and cultural appropriateness is on the rise, which suggests the permeation of a user-centered perspective into the evaluation of health information systems, and a growing recognition of the need to study these systems from a social-technical perspective. Researchers used many preexisting instruments to facilitate evaluation of the formality of content; however, only a few were used in multiple studies, and their validity was questioned. The quality of content (i.e., accuracy and completeness) was always evaluated using proprietary instruments constructed based on medical guidelines or textbooks. The evaluation results revealed that the quality of health information varied across medical domains and across websites, and that the overall quality remained problematic. Future research is needed to examine the quality of user-generated content and to explore opportunities offered by emerging new media that can facilitate the consumer evaluation of health information.
- Source
- Journal of the Association for Information Science and Technology. 66(2015) no.10, S.2071-2084
-
Zhang, Y.: Toward a layered model of context for health information searching : an analysis of consumer-generated questions (2013)
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- Abstract
- Designing effective consumer health information systems requires deep understanding of the context in which the systems are being used. However, due to the elusive nature of the concept of context, few studies have made it a focus of examination. To fill this gap, we studied the context of consumer health information searching by analyzing questions posted on a social question and answer site: Yahoo! Answers. Based on the analysis, a model of context was developed. The model consists of 5 layers: demographic, cognitive, affective, situational, and social and environmental. The demographic layer contains demographic factors of the person of concern; the cognitive layer contains factors related to the current search task (specifically, topics of interest and information goals) and users' cognitive ability to articulate their needs. The affective layer contains different affective motivations and intentions behind the search. The situational layer contains users' perceptions of the current health condition and where the person is in the illness trajectory. The social and environmental layer contains users' social roles, social norms, and various information channels. Several novel system functions, including faceted search and layered presentation of results, are proposed based on the model to help contextualize and improve users' interactions with health information systems.
- Source
- Journal of the American Society for Information Science and Technology. 64(2013) no.6, S.1158-1172
-
Zhang, Y.; Broussard, R.; Ke, W.; Gong, X.: Evaluation of a scatter/gather interface for supporting distinct health information search tasks (2014)
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- Abstract
- Web search engines are important gateways for users to access health information. This study explored whether a search interface based on the Bing API and enabled by Scatter/Gather, a well-known document-clustering technique, can improve health information searches. Forty participants without medical backgrounds were randomly assigned to two interfaces: a baseline interface that resembles typical web search engines and a Scatter/Gather interface. Both groups performed two lookup and two exploratory health-related tasks. It was found that the baseline group was more likely to rephrase queries and less likely to access general-purpose sites than the Scatter/Gather group when completing exploratory tasks. Otherwise, the two groups did not differ in behavior and task performance, with participants in the Scatter/Gather group largely overlooking the features (key words, clusters, and the recluster function) designed to facilitate the exploration of semantic relationships between information objects, a potentially useful means for users in the rather unfamiliar domain of health. The results suggest a strong effect of users' mental models of search on their use of search interfaces and a high cognitive cost associated with using the Scatter/Gather features. It follows that novel features of a search interface should not only be compatible with users' mental models but also provide sufficient affordance to inform users of how they can be used. Compared with the interface, tasks showed more significant impacts on search behavior. In future studies, more effort should be devoted to identify salient features of health-related information needs.
- Source
- Journal of the Association for Information Science and Technology. 65(2014) no.5, S.1028-1041
-
Zhang, Y.: Undergraduate students' mental models of the Web as an information retrieval system (2008)
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- Abstract
- This study explored undergraduate students' mental models of the Web as an information retrieval system. Mental models play an important role in people's interaction with information systems. Better understanding of people's mental models could inspire better interface design and user instruction. Multiple data-collection methods, including questionnaire, semistructured interview, drawing, and participant observation, were used to elicit students' mental models of the Web from different perspectives, though only data from interviews and drawing descriptions are reported in this article. Content analysis of the transcripts showed that students had utilitarian rather than structural mental models of the Web. The majority of participants saw the Web as a huge information resource where everything can be found rather than an infrastructure consisting of hardware and computer applications. Students had different mental models of how information is organized on the Web, and the models varied in correctness and complexity. Students' mental models of search on the Web were illustrated from three points of view: avenues of getting information, understanding of search engines' working mechanisms, and search tactics. The research results suggest that there are mainly three sources contributing to the construction of mental models: personal observation, communication with others, and class instruction. In addition to structural and functional aspects, mental models have an emotional dimension.
- Source
- Journal of the American Society for Information Science and Technology. 59(2008) no.13, S.2087-2098
-
Zhang, Y.: Developing a holistic model for digital library evaluation (2010)
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- Abstract
- This article reports the author's recent research in developing a holistic model for various levels of digital library (DL) evaluation in which perceived important criteria from heterogeneous stakeholder groups are organized and presented. To develop such a model, the author applied a three-stage research approach: exploration, confirmation, and verification. During the exploration stage, a literature review was conducted followed by an interview, along with a card sorting technique, to collect important criteria perceived by DL experts. Then the criteria identified were used for developing an online survey during the confirmation stage. Survey respondents (431 in total) from 22 countries rated the importance of the criteria. A holistic DL evaluation model was constructed using statistical techniques. Eventually, the verification stage was devised to test the reliability of the model in the context of searching and evaluating an operational DL. The proposed model fills two lacunae in the DL domain: (a) the lack of a comprehensive and flexible framework to guide and benchmark evaluations, and (b) the uncertainty about what divergence exists among heterogeneous DL stakeholders, including general users.
- Source
- Journal of the American Society for Information Science and Technology. 61(2010) no.1, S.88-110
-
Zhang, Y.; Zheng, G.; Yan, H.: Bridging information and communication technology and older adults by social network : an action research in Sichuan, China (2023)
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- Abstract
- The extant literature demonstrates that the age-related digital divide prevents older adults from enhancing their quality of life. To bridge this gap and promote active aging, this study explores the interplay between social networks and older adults' use of information and communication technology (ICT). Using an action-oriented field research approach, we offered technical help (29 help sessions) to older adult participants recruited from western China. Then, we conducted content analysis to examine the obtained video, audio, and text data. Our results show that, first, different types of social networks significantly influence older adults' ICT use in terms of digital skills, engagement, and attitudes; however, these effects vary from person to person. In particular, our results highlight the crucial role of a stable and long-term supportive social network in learning and mastering ICT for older residents. Second, technical help facilitates the building and reinforcing of such a social network for the participants. Our study has strong implications in that policymakers can foster the digital inclusion of older people through supportive social networks.
- Content
- Beitrag in: JASIST special issue on ICT4D and intersections with the information field. Vgl.: https://asistdl.onlinelibrary.wiley.com/doi/10.1002/asi.24700.
- Source
- Journal of the Association for Information Science and Technology. 74(2023) no.12, S.1437-1448
-
Zhang, Y.: Searching for specific health-related information in MedlinePlus : behavioral patterns and user experience (2014)
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- Abstract
- Searches for specific factual health information constitute a significant part of consumer health information requests, but little is known about how users search for such information. This study attempts to fill this gap by observing users' behavior while using MedlinePlus to search for specific health information. Nineteen students participated in the study, and each performed 12 specific tasks. During the search process, they submitted short queries or complete questions, and they examined less than 1 result per search. Participants rarely reformulated queries; when they did, they tended to make a query more specific or more general, or iterate in different ways. Participants also browsed, primarily relying on the alphabetical list and the anatomical classification, to navigate to specific health topics. Participants overall had a positive experience with MedlinePlus, and the experience was significantly correlated with task difficulty and participants' spatial abilities. The results suggest that, to better support specific item search in the health domain, systems could provide a more "natural" interface to encourage users to ask questions; effective conceptual hierarchies could be implemented to help users reformulate queries; and the search results page should be reconceptualized as a place for accessing answers rather than documents. Moreover, multiple schemas should be provided to help users navigate to a health topic. The results also suggest that users' experience with information systems in general and health-related systems in particular should be evaluated in relation to contextual factors, such as task features and individual differences.
- Source
- Journal of the Association for Information Science and Technology. 65(2014) no.1, S.53-68
-
Zhang, Y.; Zhang, C.; Li, J.: Joint modeling of characters, words, and conversation contexts for microblog keyphrase extraction (2020)
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- Abstract
- Millions of messages are produced on microblog platforms every day, leading to the pressing need for automatic identification of key points from the massive texts. To absorb salient content from the vast bulk of microblog posts, this article focuses on the task of microblog keyphrase extraction. In previous work, most efforts treat messages as independent documents and might suffer from the data sparsity problem exhibited in short and informal microblog posts. On the contrary, we propose to enrich contexts via exploiting conversations initialized by target posts and formed by their replies, which are generally centered around relevant topics to the target posts and therefore helpful for keyphrase identification. Concretely, we present a neural keyphrase extraction framework, which has 2 modules: a conversation context encoder and a keyphrase tagger. The conversation context encoder captures indicative representation from their conversation contexts and feeds the representation into the keyphrase tagger, and the keyphrase tagger extracts salient words from target posts. The 2 modules were trained jointly to optimize the conversation context encoding and keyphrase extraction processes. In the conversation context encoder, we leverage hierarchical structures to capture the word-level indicative representation and message-level indicative representation hierarchically. In both of the modules, we apply character-level representations, which enables the model to explore morphological features and deal with the out-of-vocabulary problem caused by the informal language style of microblog messages. Extensive comparison results on real-life data sets indicate that our model outperforms state-of-the-art models from previous studies.
- Source
- Journal of the Association for Information Science and Technology. 71(2020) no.5, S.553-567
-
Zhang, Y.; Zhang, C.: Enhancing keyphrase extraction from microblogs using human reading time (2021)
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- Abstract
- The premise of manual keyphrase annotation is to read the corresponding content of an annotated object. Intuitively, when we read, more important words will occupy a longer reading time. Hence, by leveraging human reading time, we can find the salient words in the corresponding content. However, previous studies on keyphrase extraction ignore human reading features. In this article, we aim to leverage human reading time to extract keyphrases from microblog posts. There are two main tasks in this study. One is to determine how to measure the time spent by a human on reading a word. We use eye fixation durations (FDs) extracted from an open source eye-tracking corpus. Moreover, we propose strategies to make eye FD more effective on keyphrase extraction. The other task is to determine how to integrate human reading time into keyphrase extraction models. We propose two novel neural network models. The first is a model in which the human reading time is used as the ground truth of the attention mechanism. In the second model, we use human reading time as the external feature. Quantitative and qualitative experiments show that our proposed models yield better performance than the baseline models on two microblog datasets.
- Source
- Journal of the Association for Information Science and Technology. 72(2021) no.5, S.611-626
-
Shah, C.; Anderson, T.; Hagen, L.; Zhang, Y.: ¬An iSchool approach to data science : human-centered, socially responsible, and context-driven (2021)
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- Abstract
- The Information Schools, also referred to as iSchools, have a unique approach to data science with three distinct components: human-centeredness, socially responsible, and rooted in context. In this position paper, we highlight and expand on these components and show how they are integrated in various research and educational activities related to data science that are being carried out at iSchools. We argue that the iSchool way of doing data science is not only highly relevant to the current times, but also crucial in solving problems of tomorrow. Specifically, we accentuate the issues of developing insights and solutions that are not only data-driven, but also incorporate human values, including transparency, privacy, ethics, fairness, and equity. This approach to data science has meaningful implications on how we educate the students and train the next generation of scholars and policymakers. Here, we provide some of those design decisions, rooted in evidence-based research, along with our perspective on how data science is currently situated and how it should be advanced in iSchools.
- Source
- Journal of the Association for Information Science and Technology. 72(2021) no.6, S.793-796
-
Zhang, Y.; Wu, M.; Zhang, G.; Lu, J.: Stepping beyond your comfort zone : diffusion-based network analytics for knowledge trajectory recommendation (2023)
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- Abstract
- Predicting a researcher's knowledge trajectories beyond their current foci can leverage potential inter-/cross-/multi-disciplinary interactions to achieve exploratory innovation. In this study, we present a method of diffusion-based network analytics for knowledge trajectory recommendation. The method begins by constructing a heterogeneous bibliometric network consisting of a co-topic layer and a co-authorship layer. A novel link prediction approach with a diffusion strategy is then used to capture the interactions between social elements (e.g., collaboration) and knowledge elements (e.g., technological similarity) in the process of exploratory innovation. This diffusion strategy differentiates the interactions occurring among homogeneous and heterogeneous nodes in the heterogeneous bibliometric network and weights the strengths of these interactions. Two sets of experiments-one with a local dataset and the other with a global dataset-demonstrate that the proposed method is prior to 10 selected baselines in link prediction, recommender systems, and upstream graph representation learning. A case study recommending knowledge trajectories of information scientists with topical hierarchy and explainable mediators reveals the proposed method's reliability and potential practical uses in broad scenarios.
- Date
- 22. 6.2023 18:07:12
- Source
- Journal of the Association for Information Science and Technology. 74(2023) no.7, S.775-790
