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Crawford, J.: Evaluation of library and information services (1996) 0.01

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Webb, S.P.: Creating an information service (1996) 0.01

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Footnote: Rez. in: Managing information. 3(1996) no.10, S.50 (J. Balcombe); Library review 46(1997) nos. 5/6. S.451-452 (B. Houston)

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