Diella, L.: Formare al reference in una biblioteca di facolta (1998)
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- Abstract
- Describes how the small-scale public information service at Milan's Universita degli Studi Political Sciences library coped with the emergency caused by the sudden resignation of its reference librarian by drafting in on a part-time replacement basis existing library staff without previous reference desk experience. Outlines their intensive training in the information technology needed to enable them to provide the differing materials and services required by 3 classes of reader: undergraduates, graduates and postgraduates
