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  1. Reference and information services : a reader for the nineties (1991) 9.48 
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  2. Opportunities for reference services : the bright side of reference services in the 1990s (1991) 9.48 
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  3. Continuing education of reference librarians (1990) 9.48 
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  4. ¬The reference library user : problems and solutions (1991) 9.48 
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  5. Reference service expertise (1993) 9.48 
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  6. Reference services in the 1980s (1982) 9.48 
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  7. Reference services today : from interview to burnout (1987) 9.48 
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  8. New technologies and reference services (2000) 9.48 
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