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Westbrook, L.; DeDecker, S.: Supporting user needs and skills to minimize library anxiety : considerations for academic libraries (1993) 0.00
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Abstract

The increasing diversity of users in today's academic libraries, coupled with the overwhelming amount of information available in a variety of formats, often forms barriers which prevent users from feeling sufficiently comfortable in approaching the reference desk to ask for assistance. Suggests guidelines for use by academic librarians in evaluating facilities, services and staff in their libraries to assess their effectiveness in welcoming users and validating their information needs
Westbrook, L.; DeDecker, S.: Supporting user needs and skills to minimize library anxiety : considerations for academic libraries (1993) 0.00
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Abstract

Academic reference and instruction librarians are committed to providing excellent and appropriate service to their library users. However, the increasing diversity of users in today's academic libraries, coupled with the overwhelming amount of information available in a variety of formats, orften form barriers which prevent users from feeling sufficiently comfortable in approaching the reference desk to ask for assistance. Guidelines are suggested for use by academic librarians in evaluating facilities, services and staff in their libraries to assess their effectiveness in welcoming users and validating their information needs