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Abstract

For over a century, a reference department, or separate reference library, was a standard feature of public libraries. Now, reference departments are being replaced by information services of various kinds and reference librarians have become an endangered species. But an information service is not a reference library. While much has been gained, much, also, has been lost. Six elements of traditional reference work are highlighted as under threat, or worse. Such losses are impoverishing our services and standing.

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Abstract

Against a background of rapidly developing technology and changing social attitudes, there are many different ways of regarding enquiry work. This article focuses on the problem of characterising information and enquiry work, how it relates to traditional reference work, and how it is adapting to the Internet. Issues of co-operation and government policy are briefly considered.