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Abstract

To assist users of the national SURFnet information network in the Netherlands Utrecht City Libraries have developed the Kermit user help package. The Gopher package developed by the University of Minnesota in the United States also enables users to navigate through the system. The Open Bibliotheek Network (Open Library Network) allows users both to access and request items from other library collections via SURFnet. The system thus enables enquirers to male optimum use of library resources in the Netherlands