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Abstract

Purpose - The purpose of this paper is to get a first approximation of the usefulness of online forums with regard to information seeking and knowledge generation. Design/methodology/approach - This study captures the characteristics of knowledge generation by examining the pragmatics and types of information needs of posted questions and by investigating knowledge related characteristics of discussion posts as well as the success of communication. Three online forums were examined. The data set consists of 55 threads, containing 533 posts which were categorized manually by two researchers. Findings - Results show that questioners often ask for personal estimations. Information needs often aim for actionable insights or uncertainty reduction. With regard to answers, factual information is the dominant content type and has the highest knowledge value as it is the strongest predictor with regard to the generation of new knowledge. Opinions are also relevant, but in a rather subsequent and complementary way. Emotional aspects are scarcely observed. Overall, results indicate that knowledge creation predominantly follows a socio-cultural paradigm of knowledge exchange. Research limitations/implications - Although the investigation captures important aspects of knowledge building processes, the measurement of the forums' knowledge value is still rather limited. Success is only partly measurable with the current scheme. The central coding category "new topical knowledge" is only of nominal value and therefore not able to compare different kinds of knowledge gains in the course of discussion. Originality/value - The investigation reaches out beyond studies that do not consider that the role and relevance of posts is dependent on the state of the discussion. Furthermore, the paper integrates two perspectives of knowledge value: the success of the questioner with regard to the expressed information need and the knowledge building value for communicants and readers.

Source

Aslib journal of information management. 67(2015) no.1, S.2-26

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Abstract

Der Beitrag behandelt informationswissenschaftliche Perspektiven des Social Web. Hierzu wird zunächst anhand technologischer und sozialer Entwicklungstendenzen des Internets eine begriffliche Annäherung vorgenommen und die sich daraus ergebenden Phänomene mittels einer exemplarischen Darstellung wichtiger Dienste und Anwendungen veranschaulicht. Darauf aufsetzend wird das Social Web aus gesellschaftlicher Perspektive als eine globale Architektur der Partizipation eingeordnet, die in langfristiger Sicht das Potential für strukturelle Umbrüche in vielfältigen Bereichen und Handlungsfeldern in sich birgt. Dabei lassen sich aus informationswissenschaftlicher Perspektive insbesondere Auswirkungen auf die Ausprägung individueller und kollektiver Informations-, Wissens- und Kommunikationsprozesse als für die Disziplin relevante Aspekte begreifen. So bereichert das Social Web zentrale Themenfelder wie das Information Retrieval, die Mensch-Maschine-Interaktion oder das Wissensmanagement um neuartige Facetten. Zugleich werden neue Forschungsfelder virulent. Der Artikel skizziert beispielhaft einige dieser Aspekte, die derzeit in Hildesheim, insbesondere mit der neu geschaffenen Juniorprofessur "Social Networks and Collaborative Media", zu einer Erweiterung des informationswissenschaftlichen Lehr- und Forschungsportfolios führen. Ziel des Beitrags ist es zu verdeutlichen, dass die derzeitigen Entwicklungstendenzen des Internets die Bedeutung der Informationswissenschaft als wichtige zukunftsorientierte Lehr- und Forschungsdisziplin unterstreichen und zugleich Chancen und Bedarf für eine offensive Profilierung der Disziplin schaffen.

Source

Information - Wissenschaft und Praxis. 61(2010) H.6/7, S.349-360

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Source

Information - Wissenschaft und Praxis. 62(2011) H.1, S.19-27

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Source

Information - Wissenschaft und Praxis. 71(2020) H.2/3, S.95-106