Liebowitz, J.: What they didn't tell you about knowledge management (2006)
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- Abstract
- There are a myriad of books that have been published on knowledge management. However, very few of these books give the practical know-how of what truly is needed in the information professional/manager's mind, such as: how to make the decision whether knowledge management is right for you; how to explain the pros and cons of the various knowledge management alternatives/solutions; how to determine which knowledge management solution, if any, is the best fit with your organizational culture; how to explain the way to show the expected value-added benefits of using knowledge management; and how to discuss lessons learned in applying knowledge management (i.e. how others have utilized KM techniques for enhanced decision making). This applied and concise guide - based on the author's many years of experience - addresses these areas and includes helpful tools developed by the author, such as knowledge audit instruments, knowledge access and sharing surveys, and techniques for determining knowledge management success.
- Content
- The management fad of the day -- Gaining the knowledge behind knowledge management -- KM in the life of an information and library professional -- Is KM right for you? -- Content, document, expertise, and knowledge management -- Lessons learned about knowledge management -- Showing value from knowledge management -- The future of knowledge management.
- Footnote
- Rez. in: JASIST 58(2007) no.12, S.1909-1910 (Andrea Japzon): "Jay Liebowitz has written extensively on expert systems, knowledge management (KM), and information systems, as evidenced by the publication of almost 30 books and more than 200 articles on the subjects. What They Didn't Tell You about Knowledge Management offers a concise practical guide specifically for the LIS professional. The hook is best suited to those LIS professionals who arc currently involved with a KM initiative, are interested in pursuing a career in KM, or are working in corporate or government libraries. The hook is concise with only 84 pages of text and another 20 pages of appendices. This work provides only the briefest of overviews on KM, making it a starting point for the uninitiated. For richer descriptions and greater development of KM concepts and practices, The Knowledge Management Yearbook (Cortada & Woods, 2000) or Liebowitz's Knowledge Management Handbook (1999) should be consulted. The hook is filled with charts, bulleted lists, and excerpts from other publications meant to quickly guide the reader through the knowledge-management landscape. These examples are from KM in practice and provide the reader with a sense of how KM manifests itself in the workplace. While the examples are the strength of the book, Liebowitz does not explain or describe them in enough detail to integrate them into the work as a whole. However, the references that accompany each chapter are well chosen and provide the reader with the opportunity to explore in greater detail any of the concepts or practices presented.
The concluding chapter addresses the future of KM. Liebowitz asserts that knowledge management will not become a discipline in its own right but that its practices will continue to integrate with other fields such as organizational learning and computer science. He envisions LIS professionals as brokers making connections between the people of an organization and the knowledge it creates, with the library or information center as the middle ground between codification and personalization. In that vision, he sees a role for LIS professionals in pushing information to employees rather than taking the more traditional role of reacting to information requests. He sees a future in which LIS professionals take leadership roles in KM programs through the integration of their technological, organizational, and human interaction skills. He is hopeful that in time libraries will take ownership of KM programs within organizations. His statement, "The library has always been a treasure house of information, and it needs to continue to expand into the knowledge chest as well" (p. 33) expresses Liehowitz's charge to corporate and government LIS professionals. The ideas presented in What They Didn't Tell You about Knowledge Management are certainly in support of that charge.' This work provides a broad overview of the KM field and serves as an initial source for exploration for LIS professionals working in a corporate setting or considering doing so."
